Supervisor, Training and Quality Assurance, CVS Health

CVS Health

Location:
United States, Farmers Branch, Texas

Category:
Customer Service

Contract Type:
Employment contract

Salary:

43888.00 - 85068.00 USD / Year

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Job Description:

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. Signify Health is seeking a dedicated and experienced Supervisor in Training and Quality Assurance. The ideal candidate will be responsible for overseeing Clinician Support training programs, ensuring compliance with quality standards, and enhancing the skill set of the Clinician Support team. This role requires strong leadership abilities, excellent communication skills, and dedication to continuous improvement.

Job Responsibility:

Lead, mentor, and coach a team of trainers and quality assurance specialist
Set performance standards and conduct regular audits to ensure standards are being met
Design, implement, and evaluate training and quality assurance programs based on organizational needs
Ensuring Standard Operating Procedures (SOPs) and related documents are accurate, up-to-date, and readily accessible, which involves creating, reviewing, updating, and distributing them
Conduct training sessions and workshops for new hires and existing employee development
Collaborate with cross functional teams to ensure training content is accurate and up-to-date
Monitor and measure the effectiveness of training programs and their impact on employee performance and identify areas for improvement
Work closely with various departments to identify training needs
Facilitate communication between leadership, employees, and other departments to ensure alignment on training and quality assurance expectations
Act as a liaison between Clinician Support and other departments

Requirements:

5+ years professional experience with 3+ years of quality and training experience, preferably within a Healthcare Organization or Operations function
Strong knowledge of training methodologies and quality assurance practices
Strong leadership skills with a focus on team development and performance management
Ability to work independently and manage multiple projects simultaneously
Proven track record of timely and accurately completing assigned tasks
Excellent verbal and written communication skills
Advanced skills in MS Office or Google Suite
specifically MS Excel, MS Word, Google Sheets, and Google Docs
Adept with technology
Advanced skills in Salesforce and Five9
Ability to travel up to 10% (if not located in the DFW Metro)

What we offer:

Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access

Additional Information:

Job Posted:
April 24, 2025

Expiration:
July 09, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Supervisor, Training and Quality Assurance

CVS Health

Location:United States, Farmers Branch, Texas

Category:Customer Service

Contract Type:Employment contract