Call Center Jobs

Seeking an experienced Call Center Manager to lead operations and customer experience for SF311. You will oversee staff, performance, and service delivery to ensure equitable, professional support for all San Franciscans. This deputy director role requires 6+ years in customer service management,...

Lead BPO strategy and operations from Lincoln, USA, in this high-impact director role. You will manage large-scale vendor teams, drive KPI performance, and optimize customer experience. The position requires 8+ years of BPO leadership and offers full benefits with a 401k match.

Lead multi-site contact center operations in Denver, ensuring excellence and compliance in a fast-paced environment. Utilize your 8+ years of experience and expertise in platforms like Five9 to drive performance and customer satisfaction. This strategic management role offers robust benefits incl...

Seeking a Registered Nurse (RN) to coordinate our donor call center in Houston. Utilize your acute care, ICU, or transplant experience to review medical data, schedule testing, and manage donor/recipient cases. This role offers comprehensive benefits including medical plans, generous PTO, and ret...

Lead post-training and ongoing development for a Collections team in the United States. You will manage nesting programs, provide targeted coaching, and conduct calibrations to improve performance and quality. Ideal candidates have 2-4 years of collections experience and 1-3 years in a supervisor...

Lead our Abingdon call centre telesales team to exceed targets and drive growth. You will develop strategies, analyse performance, and inspire your team with your sales management expertise. We offer a competitive package, strong development focus, and health benefits.

Lead forecasting and capacity planning as a Senior WFM Analyst for our virtual US contact centers. Utilize your strong SQL skills and platform expertise (NICE CXone, RingCentral) to optimize staffing and service levels. Transform complex data into strategic insights using BI tools and advanced an...

Join our client in Saint Paul, MN, as a Workforce Management Planner. You will create short-term forecasts and staffing plans for a large contact center, using advanced Excel and analytical skills. This hybrid role requires one day onsite weekly and offers strong long-term growth potential. Ideal...

Join our team in Baltimore as a Call Center Knowledge Management Specialist. You will manage and translate knowledge content, implement learning platforms, and ensure accurate internal communications. This role requires strong stakeholder management and 3+ years of communication experience. We of...

Lead our Service Response Center (Switchboard) team in Winston Salem. This supervisory role requires a bachelor's degree, 2+ years of management experience, and exceptional customer service skills. You will oversee staff, monitor KPIs, ensure quality, and assist with training. We offer comprehens...

Lead our San Antonio call center team as a Customer Support Supervisor. Oversee daily operations, coach agents, and drive performance metrics. Leverage your 2-3 years of experience to resolve escalations and ensure excellence. We offer competitive pay, comprehensive benefits, and a supportive tea...

Join our Diagnostic Imaging team as an Appointment Clerk in Honolulu. You will schedule patient exams, verify insurance, and provide excellent customer service via phone. This role requires 1+ year of healthcare clerical experience and strong computer skills. Be a key link between patients and vi...

Lead a high-performing bookings team at the heart of service delivery in Nottingham. This commercial leadership role drives performance and customer satisfaction through data, KPIs, and people management. Ideal for a resilient leader with contact centre experience and a continuous improvement min...

Lead a high-performing bookings team at the heart of service delivery in Nottingham. This commercial leadership role drives performance and customer satisfaction through data, KPIs, and people management. Ideal for a resilient leader with contact centre experience and a continuous improvement min...

Join our Phoenix healthcare team as a Call Center Representative. Be the first point of contact, scheduling appointments and providing exceptional patient support. We value strong communication, empathy, and a customer service mindset. A high school diploma and HIPAA certification are required.

Join a growing healthcare team in Phoenix as a Call Center Representative. This role focuses on patient scheduling, communication, and support, requiring strong customer service skills and empathy. Key requirements include a MediClear/HIPAA credential and experience in a high-volume service envir...