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Station Operations Coordinator

https://www.tui.com Logo

TUI

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Location:
United Kingdom, Gatwick

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

A great opportunity has arisen to join the TUI Airport Operations team as a Airport Operations Coordinator. You’ll be the friendly face that our suppliers and internal colleagues can depend upon when faced with challenges at our UK airports. You’ll co-ordinate and supervise the daily TUI operations at dedicated airports, with responsibility for the oversight, execution, and continuous improvement of a safe, efficient, on-time and compliant delivery of airport customer services and operational activities. You’ll do this through regular and effective checking and management of third-party suppliers at assigned airports. You'll provide direct support and assistance to ensure delivery of the TUI operation and uphold customer standards when required, this will include working closely with our contracted partners. Direct support may include performing aircraft and departure duties to support the operation.

Job Responsibility:

  • Supervising the daily TUI operations at dedicated airports
  • Ensuring the delivery of safe, compliant, efficient, on-time, customer focused Ground Operations processes and activities
  • Delivery of operational SLAs and KPIs with third party suppliers
  • Completing regular quality and performance checklists
  • Supporting the investigation of any incident and various safety reports
  • Assisting in identifying opportunities for change and improvement by third party suppliers
  • Contributing to daily calls with suppliers
  • Developing and maintaining relationships with local airport duty management teams, Airport Authorities, and government agencies
  • Supervising and overseeing the delivery of a high level of customer experience and service to all passengers at the airport
  • Providing subject matter expert input to ensure Ground Operations product initiatives and concepts are delivered at airports
  • Perform aircraft and departure duties to support the operation as required
  • Travel to support other airports on the network may be required

Requirements:

  • Experience in aviation and/or ground handling preferred
  • A self-motivated, energetic individual who thrives on making things happen behind the scenes within ground handling
  • Great communicator
  • Skilled in getting the best out of third-party suppliers
  • Excel at working collaboratively with a diverse team
  • Experience of monitoring third-party suppliers is desirable
  • Ability to self-manage time in a fast-paced operational environment
  • Ability to think operationally whilst ensuring full regulatory compliance
  • Ability to audit and check for compliance of processes
  • Knowledge of standard IT systems e.g. Microsoft Office
  • Flexibility with workhours to meet the flying programme
  • Be able to provide 5 years’ work history which can be verified by references
  • Driving licence preferred

Nice to have:

  • Experience of monitoring third-party suppliers
  • Driving licence
What we offer:
  • Attractive remuneration
  • Discretionary bonus schemes
  • Generous travel benefits
  • Extensive health & well-being support
  • Flexible working
  • Access to the TUI Learning Hub
  • Opportunities to work on global projects and teams
  • Community involvement with local charity and sustainability initiatives

Additional Information:

Job Posted:
May 24, 2025

Expiration:
June 15, 2025

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:
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