Senior Operations Processor

• Support Operations in completing larger and more complex business, operational, and customer support initiatives and overall effectiveness of team performance
• Use technical expertise in the designated area and resolve escalated issues
• Provide feedback and present ideas for improving or implementing processes and customer support
• Perform complex operational and customer support initiatives within Operations functional area
• Assist staff, managers, and colleagues and provide guidance and interpretation of policies and procedures
• Apply technical knowledge and expertise to perform work and action requests
• Provide subject matter expertise and interpretation of procedures to staff
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
• Interact with internal customers
• Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

4+ years of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training

• Able to multi-task to accomplish tasks effectively
• Able to interpret the documents or the requests received
• Strong verbal & written communication skills
• Analytic skill
• Attention to detail
• Excellent data entry skills
• Good Math, reconciliation and accounts skills
• Ability to work quickly & accurately while maintaining acceptable standards of workmanship
• Quick learner with the ability to retain high volume of information
• Ability to recognize and escalate any discrepancies identified or noticed while processing
• Commerce graduate or MBA