Field Services Coordinator/Planner, Randstad

Randstad

Location:
Canada, Montreal

Category:
Logistics

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Looking for a role where precision meets efficiency? Join us as a Field Services Coordinator/Planner, ensuring seamless execution of operations at customer sites. This role is all about precision, efficiency, and proactive coordination to deliver seamless field services. Sounds like a key position in keeping operations running smoothly!

Job Responsibility:

Schedule Field Services Operations – Ensure timely execution of services at customer sites by assigning the closest and most qualified Field Service Representative (FSR)
Prepare Work Orders – Review, verify, and enrich work orders in bridge Field Services (bFS) or other Schneider systems, ensuring accuracy in customer information, urgency, scope, and execution time
Manage Intervention Priorities – Organize and prioritize service interventions based on customer type (VIP/Strategic/non-VIP), SLAs, availability of spare parts, and technician readiness
Optimize Scheduling Efficiency – Plan work orders at least three months in advance, balancing customer requirements, material deliveries, and workforce availability to maximize FSR utilization and minimize travel and idle time
Coordinate Customer Communication – Engage proactively with customers to confirm service details, expectations, and site-specific requirements
Ensure Smooth Execution – Monitor ongoing field interventions, rescheduling or canceling when necessary, while supporting FSRs with calendar management and maintaining work order data quality

Requirements:

Associate degree or equivalent experience (1-2 years in a related role)
Strong planning and coordination skills
Expertise in MS Office Applications
Excellent analytical abilities
Self-starter with a quick learning ability
Strong public speaking and communication skills

Nice to have:

Familiarity with Schneider Field Services Business
Experience in a Customer Care Center environment
Knowledge of work order scheduling and field service operations
Ability to mentor and lead planners and schedulers
Understanding of technical support, supply chain, and finance
French as primary language would be greatly appreciated for the position

What we offer:

The opportunity to work with a great Global organization
6-month contract with the possibility of extending or becoming permanent

Additional Information:

Job Posted:
June 01, 2025

Expiration:
July 22, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Field Services Coordinator/Planner