Customer Service Representative - Health Care Business - Ops

• Follows established procedures to meet customer/member needs and successfully enhance the company's brand recognition and competitive advantage in the industry
• Handles the answering of questions regarding contracting, commissions, broker tools, benefits, providers, etc.
• Communicates effectively with diverse work units and relevant organizational departments to ensure that issues are properly and quickly resolved
• Performs required training to understand how to use tools available to recall necessary information
• Documents all customer correspondence
• Data entry, processing of Medicare contracts, appointments and verification of certification for external producers/agents to be eligible to market Medicare plans
• May supplement the background check review and documentation process as well

• Experience in a production environment
• Customer Service experiences in a transaction based environment such as a call center or retail location preferred demonstrating ability to be empathetic and compassionate
• Must be English and Bilingual Spanish

Experience with Microsoft and computers as well as phone experience

• Affordable medical plan options
• 401(k) plan (including matching company contributions)
• Employee stock purchase plan
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
• Paid time off
• Flexible work schedules
• Family leave
• Dependent care resources
• Colleague assistance programs
• Tuition assistance
• Retiree medical access