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Customer Implementation Specialist

https://www.randstad.com Logo

Randstad

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Location:
Canada, Montreal

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Category:
Customer Service

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Contract Type:
Employment contract

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Salary:

55000.00 - 70000.00 CAD / Year

Job Description:

As a Customer Implementation Specialist, you will be the primary point of contact for newly signed B2B clients during the onboarding phase. You will be responsible for configuring accounts, delivering training, and ensuring a smooth product implementation that leads to high adoption and customer satisfaction.

Job Responsibility:

  • Plan and conduct customized onboarding sessions including product demos, training, and live configuration workshops tailored to each client's needs
  • Set up client accounts including roles, permissions, integrations, and workflow customizations
  • Act as the first line of technical support during onboarding, resolving or escalating issues as needed
  • Collaborate with Sales, Product, and Support teams to deliver a seamless and coherent customer experience
  • Create and maintain onboarding resources such as guides, FAQs, and tutorial videos
  • Track key onboarding KPIs such as time-to-value, adoption milestones, and customer satisfaction scores
  • Gather and analyze client feedback to help refine onboarding processes and documentation.

Requirements:

  • Degree in Business Administration, Information Technology, or a related field
  • 1–2 years of experience in onboarding, customer support, or technical implementation—ideally within a SaaS or tech environment
  • Excellent communication skills in both English and French (spoken and written)
  • Ability to manage multiple implementation projects simultaneously in a fast-paced setting
  • Comfortable using tools such as Salesforce, Zendesk, Google Workspace, and online learning platforms
  • Analytical, customer-centric, and solution-oriented mindset.
What we offer:
  • A flexible hybrid work environment with remote options
  • Career development and internal mobility opportunities
  • A people-first culture focused on collaboration, innovation, and respect
  • Competitive benefits including paid time off, health insurance, and wellness programs.

Additional Information:

Job Posted:
May 27, 2025

Expiration:
June 28, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
Job Link Share:
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