Business analyst

• Understand and document current business processes and functional requirements to improve operational efficiency
• Conduct and facilitate business requirements workshops, capturing ‘happy path’ and exception scenarios for all product/flow types
• Translate business requirements into user stories in an agile environment using JIRA and Confluence
• Develop comprehensive user test cases, execute them, and document results
• Work closely with stakeholders to align business needs with system capabilities and drive process improvements
• Lead and participate in the deployment of TMS, WMS, and OMS solutions to enhance warehouse operations, order fulfillment, and replenishment efficiency
• Integrate TMS, WMS, and OMS with ERP systems, inventory management tools, and other third-party applications
• Optimize replenishment processes by ensuring seamless coordination between order management, inventory allocation, and warehouse operations
• Use MS Office and draw.io to create reports and visual representations of system processes
• Participate in the design, development, and implementation of new systems, ensuring they align with business needs
• Collaborate with the development team and stakeholders to ensure the system meets business needs and expectations
• Create JIRA development stories with detailed acceptance criteria for User Acceptance Testing (UAT), replenishment workflows, and order lifecycle validation
• Participate in defect/error investigations and drive resolution through cross-functional teams
• Oversee the Quality Assurance function to ensure the system performs as expected and adheres to quality standards
• Coordinate and participate in system testing efforts, ensuring adherence to quality, performance, and replenishment accuracy standards
• Work with QA teams to validate system functionality, focusing on order fulfillment accuracy, inventory updates, and warehouse efficiency
• Support pilot deployments and provide post-implementation support to operational teams
• Plan and execute application pilot deployments in collaboration with site operations, QA teams, application development, and release management teams
• Ensure effective communication and change management strategies to facilitate system adoption

• 7+ years of Business Systems Analysis experience as a Senior Business Systems Analyst
• Minimum 3 years of hands-on Quality Assurance (QA) experience
• Proven experience as a Business Systems Analyst with a strong focus on QA
• Experience with JIRA, Confluence, MS Office, and draw.io for documentation and reporting
• Knowledge of supply chain replenishment processes and best practices
• Exceptional written and oral communication skills, with strong interpersonal skills
• Ability to work in a fast-paced, agile environment with a commitment to quality and attention to detail
• Proven ability to multitask and manage multiple project deadlines
• Must be a self-starter who can ask relevant questions and drive initiatives forward

• Agile methodology certification is an asset
• Certified Business Analysis Professional (CBAP) is an asset

Opportunity to work with a leading employer in the local market