Branch Service Manager, HSBC

HSBC

Location:
China, Shanghai ▼
Beijing
Guangzhou
Shenzhen

Category:
Banking

Contract Type:
Employment contract

Salary:

Not provided

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Job offer has expired

Job Description:

HSBC Digital Business Services is a pivotal part of the Group, providing essential operational and technical support to global businesses and helping improve customer service and efficiency. This role involves management of branch service teams, ensuring operational efficiency, compliance with regulations, and fostering a culture of engagement and collaboration.

Job Responsibility:

Management of coverage branch service team to ensure overall operational efficiency and deliver excellent customer service in line with strategic and operating objectives
Proactively engage with function in daily operation management, in terms of team management, staff management, regulatory compliance, branch networking etc.
Cultivating and enhancing service culture among branch service team
Be proactive and initiative in business engagement and collaboration across GBs/GFs
Proactively work with function & CNQ team to provide professional operational solutions
Proactively review local operation process to identify the opportunity of simplification, streamlining, centralization, automation through KYP or other communication channels
Continuously coach and train staff to drive the high-value performance
Provide guidance on transactions/operation activities and ensure that all operation compliance
Broadening employees' skillsets and coach employees to improve and develop
Be accountable for minimizing risk and maximizing operational efficiency
Set up control mechanism and perform quality insurance regarding operation area to mitigate risk
Minimize the operational error/loss caused by branch service team

Requirements:

Bachelor’s degree or above, proven and progressive branch banking and operation experience is required
Proven ability in team leadership and management
Proven adherence to controls and compliance with no significant breaches, good knowledge and control of risk management
Strong project, planning, organization and analytical skills
Ability to manage multiple priorities and effective problem solver
Excellent interpersonal skills with a particular emphasis upon inspiring, influencing and negotiating
Excellent communication skills in both Chinese and English (written and spoken)

What we offer:

Continuous professional development
Flexible working
Opportunities to grow
Inclusive and diverse environment

Additional Information:

Job Posted:
May 09, 2025

Expiration:
June 06, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Branch Service Manager

HSBC

Location:China, Shanghai ▼BeijingGuangzhouShenzhen

Category:Banking

Contract Type:Employment contract