Assistant Manager Service and Operations Support, HSBC

Assistant Manager Service and Operations Support

HSBC

Location:
India, Chennai

Category:
Banking

Contract Type:
Not provided

Salary:

Not provided

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Job offer has expired

Job Description:

The Service and Operations job category will be required to undertake a range of customer service management tasks. Activities will include processing of various customer and Bank initiated requests or instructions, processing of all various activities which support the excellent delivery of service to our customers to support the frontline service journey. The development of efficient processes and activities will be a key activity to drive continuous improvement of service and operations. Coaching and development of team members to support the improvement of knowledge, skills and capability will also be a key element of this role.

Job Responsibility:

Processing of servicing requests for HSBC Customers
Coaching and development of colleagues to improve skills and capability
Use knowledge of products, processes and procedures to address customer needs both through the team and individually
Support frontline colleagues to deliver service to customers at first point of contact through the reduction of operational requirements
Provide guidance on transactions and ensure that all work is processed in accordance with the established and documented procedures
Continually evaluate processes and procedures to support improved efficiency and effectiveness of operations
Development and maintenance of Operational Management Information
Carry out unit administration activities
Ensure excellent satisfaction is achieved through leading a team within its remit to consistently deliver excellent service for both internal and external clients

Requirements:

Thorough knowledge of the Banking systems & processes
In depth knowledge and understanding of the regulation & guidelines as applicable
Knowledge of Group Policies and Procedures for audit and compliance
Branch Banking experience

What we offer:

Continuous professional development
Flexible working
Opportunities to grow within an inclusive and diverse environment

Additional Information:

Job Posted:
June 02, 2025

Expiration:
June 16, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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