Access Services Representative, Randstad

Randstad

Location:
Canada, Toronto

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

19.00 USD / Hour

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Job Description:

Randstad is seeking a skilled and motivated Access Services Representative to join our client, a leading financial institution, in a 12-month contract role with the possibility of extension or conversion to a permanent position. This hybrid role offers a balance of on-site and remote work, providing support to end-users and resolving technical issues within established timeframes.

Job Responsibility:

Providing courteous, efficient, and professional customer service to resolve end-user incidents and issues
Conducting first-level analysis and working with technology groups to resolve issues within established timeframes
Ensuring change activities are performed on time, minimizing service/business risk
Monitoring resources to ensure the availability of business applications and technology
Identifying, resolving, or escalating service delivery issues and complaints
Maintaining proficient knowledge of tools, processes, procedures, and resources for problem determination and recovery
Prioritizing activities based on availability impact
Providing seamless integration of activities and processes
Acting as an information source to colleagues, business partners, and clients
Ensuring prompt updates on service issues and follow-up on outstanding problems
Delivering and maintaining accurate reports and documentation
Following established procedures, standards, and compliance requirements
Communicating effectively within the team regarding service issues and scheduled changes
Recommending improvements and enhancements to internal processes

Requirements:

University/College degree or equivalent experience
1+ years of experience in IT support, with a focus on access management
Excellent communication and interpersonal skills (written and verbal)
Ability to multi-task and work effectively in a team environment
Proficient in email communication and phone etiquette
Intermediate proficiency in Microsoft Excel

Nice to have:

Scripting and automation skills (PowerShell)
Experience with Active Directory, SailPoint, and ServiceNow

What we offer:

Gain valuable experience at a leading financial institution
Enjoy a 1-year contract with the potential for extension or permanent employment
Work in a collaborative team environment with 15 colleagues
Hybrid work model provides flexibility and work-life balance
Free parking provided for on-site days

Additional Information:

Job Posted:
April 27, 2025

Expiration:
June 05, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Access Services Representative