Customer Service Jobs

Lead a global Customer Success team at PagerDuty, driving enterprise adoption and digital transformation. Leverage 10+ years of SaaS leadership and C-suite advisory experience to maximize customer value. Enjoy competitive benefits, equity, and flexible work from Atlanta.

Lead and scale the global customer support organization at PagerDuty from San Francisco. Develop vision and strategy, leveraging AI/automation, to deliver world-class customer experiences. This senior leadership role requires 10+ years in support, expertise in scaling SaaS teams, and a passion fo...

Lead strategic service business success for a large, diverse portfolio in Durham. This senior role requires 12+ years of mastery in Service Business Management and people leadership. You will define strategy, oversee performance metrics, and foster key cross-functional relationships. Drive transf...

Lead and scale a digital-first Customer Success team for Commercial SaaS clients. Drive retention and growth using tech-touch strategies, automation, and data insights. This pivotal role requires 8+ years in SaaS CS and 5+ years managing teams in scaled models. Enjoy top-tier benefits and flexibl...

Lead the member experience strategy for a premier B2B executive community. As VP, you will architect and optimize the entire member journey, driving engagement through key programs. We seek a strategic leader with 10+ years in customer experience and a proven record in membership transformations....

Lead our customer experience strategy by leveraging AI to generate insights at scale. This director role requires 10+ years in analytics, consulting, or program management. You will synthesize data into actionable recommendations for senior leadership across the United States.

Lead Customer Success for strategic Enterprise accounts at Workato. Drive retention, value realization, and growth by building a world-class customer journey. Manage a high-performing team and partner cross-functionally in a dynamic SaaS environment. Key locations include Denver, New York, and Pa...

Shape the future of AI-driven customer service as a Senior Customer Success Manager in San Francisco. Partner with enterprise C-suite leaders to guide their AI Agent transformation, driving adoption and measurable business outcomes. This strategic role requires 4-7 years of consulting or SaaS CSM...

Lead a high-performing team of Customer Success Account Managers (CSAMs) at Microsoft, driving customer adoption and business growth. This director role requires 6+ years in customer success or consulting, plus 3+ years of people and portfolio management experience. Based in the United States, yo...

Lead our Customer Success team for the Americas, driving adoption, retention, and expansion for a key strategic region. You will own GRR/NRR targets, mentor a distributed team of CSMs, and execute scalable operational processes. This leadership role requires 8+ years of SaaS experience, strong co...

Join our team as a Customer Success Executive in San Francisco. You will be the strategic partner for law enforcement clients, driving adoption and outcomes through consultative guidance and project management. We seek a resilient professional with executive presence and a relentless focus on cus...