Helpware - Philippines

Seeking an Implementation Manager in Cebu to lead multi-regional contact center projects. You will develop comprehensive plans, manage cross-functional teams, and act as the primary client contact. Requires 2+ years in project management, BPO/IT experience, and proficiency in English, Jira, and p...

Join our team in Cebu as a Technical Support Representative for Avanos Medical. Provide expert support for capital equipment like Game Ready, utilizing SAP and Salesforce. This role requires strong troubleshooting skills, excellent communication, and a proactive customer service mindset to resolv...

Join our team in Taguig as an Email Support Representative. Provide expert technical support for mobile and social games via email and ticketing systems. We seek a fluent English speaker with customer service experience, strong troubleshooting skills, and a detail-oriented, empathetic approach. E...

Lead our administrative and support team in Cebu, ensuring operational efficiency and policy compliance. This role requires 2+ years of BPO/supervisory experience, expertise in performance metrics, and strong leadership skills. You will coach agents, optimize processes, and utilize ERP systems in...

Lead our visual communication as an Information Design Manager in Taguig. You will create compelling graphics, infographics, and presentations for proposals and sales enablement. This role requires a creative designer passionate about scaling visual storytelling in a fast-paced environment. Colla...

Lead a dynamic customer service team in Cebu or Taguig as a Technical Team Lead. Utilize your 2+ years of BPO leadership experience and Zendesk expertise to drive performance and coach agents. This role requires excellent people management skills and flexibility for shifting schedules, including ...

Join our team in Cebu as a Project Assistant, supporting key client and internal initiatives. You will assist with compliance, data analysis, system testing, and documentation in a fast-paced environment. The ideal candidate is detail-oriented, proficient in Microsoft Office, and excels at managi...

Join our Service Desk as an MSP Dispatcher in Cebu or Taguig. You will triage, prioritize, and assign tickets, ensuring timely resolution and SLA compliance. This role requires strong organization, excellent communication, and experience with PSA tools. Be the vital link between clients and techn...

Lead a dynamic customer service team in Cebu, leveraging your 2+ years of BPO leadership experience. You will oversee daily operations, drive performance through coaching and metrics, and ensure exceptional service delivery. This role requires excellent communication skills and flexibility for sh...

Join our team in Cebu as a Real-Time Analyst, overseeing live operational performance. You will monitor key metrics, identify risks, and execute action plans to protect service levels. The role requires strong analytics, proficiency in WFM tools, and the ability to thrive in a fast-paced environm...

Join our clinical support team in Cebu as a Customer Service Representative. Provide first-level support via phone, email, and chat, assisting patients, pharmacies, and doctors. Utilize your 6+ months of customer service and clinical experience to troubleshoot issues and document interactions. Be...

Join our team as an IT Helpdesk Support Technician in Cebu or Taguig. Provide vital technical support to healthcare clients, resolving issues both remotely and onsite. We seek a skilled professional with 3+ years of experience, strong Windows/Mac knowledge, and excellent customer service. Relevan...