Helpware - Philippines

Seeking a skilled **Technical Support Specialist Tier 2** in **Taguig, Philippines** to join a collaborative, remote-friendly IT team. This role handles escalated tickets, leveraging **PowerShell, Python, or Bash** scripting and **AI automation** to boost helpdesk efficiency. Requires 2-4 years o...

We are seeking a skilled Patient Service Coordinator in Cebu, Philippines, to streamline daily clinical operations. This role requires 1+ year of experience in medical scheduling, insurance verification, and prior authorizations. Ideal candidates possess knowledge of ICD10/CPT coding, strong mult...

Helpware seeks a Customer Support Representative in Cebu, Philippines, to deliver top-tier e-commerce support. Ideal candidates possess experience with Shopify, Intercom, and Gorgias, strong written communication, and a proactive, ownership-driven mindset. You will handle multiple cases daily, ad...

We are seeking a Customer Service Representative in Taguig, Philippines, to deliver cutting-edge support. You will handle inquiries, troubleshoot issues, and update records using various tools. Ideal candidates possess strong communication, problem-solving, and multitasking skills, with a positiv...

Seeking an experienced **WFM Manager** to lead workforce strategy across global contact centers in Cebu, Guadalajara, Mexico, Ukraine, the US, and Uganda. This role requires 7+ years of contact center management experience, including 3+ in workforce management, with expertise in capacity planning...

Seeking an experienced **Team Leader (RI/PSC)** in **Cebu, Philippines** to drive team success in the BPO industry. You will monitor performance metrics, coach 10-15 agents, and manage client expectations. Requires 2+ years of supervisory experience, strong leadership skills, and flexibility for ...

We are seeking a Technical Support Specialist in Taguig, Philippines to provide remote IT assistance for PC hardware, Windows 10/11, and Apple iOS devices. You will troubleshoot networking issues, manage tickets via FreshService, and support Azure Virtual Desktop (VDI) environments. Ideal candida...

Join our team in Cebu as a Patient Education Specialist. This nursing role requires a BSN, active license, and 3-5 years of clinical experience. You will assess patient needs, deliver tailored education, and document care to drive exceptional patient outcomes and satisfaction. Partner cross-funct...

Join our team in Cebu as a Patient Service Coordinator. Utilize your 1+ year of medical admin experience, knowledge of ICD10/CPT coding, and excellent communication skills. You will ensure efficient scheduling, verify insurance, and coordinate patient care in a fast-paced environment. This role i...

Lead a team of 10-15 Healthcare CSRs in Cebu, ensuring performance targets are met or exceeded. Utilize your 2+ years of BPO leadership experience in coaching, mentoring, and data-driven management. This role requires excellent communication, decision-making skills, and flexibility for graveyard ...

Seeking an Implementation Manager in Cebu to lead multi-regional contact center projects. You will develop comprehensive plans, manage cross-functional teams, and act as the primary client contact. Requires 2+ years in project management, BPO/IT experience, and proficiency in English, Jira, and p...