AFCA - Australia, Melbourne

Join AFCA as a Dispute Resolution Specialist in Melbourne on a 6-month contract. Help consumers and financial firms reach fair outcomes. Bring complaint handling experience, strong communication skills and resilience to a supportive, people-first culture.

Lead insurance dispute resolution at AFCA in Melbourne. Seeking a strategic Senior Ombudsman with significant general insurance experience, strong leadership skills and deep knowledge of financial services law.

Join AFCA as an Ombudsman in Insurance, Melbourne. Resolve complex complaints, coach adjudicators, and engage stakeholders. Legal qualifications preferred. Enjoy flexible work and award-winning culture.

Lead AFCA's Investments and Advice complaints stream as Senior Ombudsman in Melbourne. Bring legal expertise, strong analytical skills and stakeholder influence to mentor decision-makers and drive fair, consistent outcomes.

Lead AFCA's new SPF Customer Service function in Melbourne. 12-month max term contract building high-performing teams for scam prevention. Requires contact centre leadership, data-driven service delivery and strong stakeholder skills.

Join AFCA as Executive Assistant in Melbourne, supporting the CSO with diary management, senior meetings, Board papers and stakeholder engagement. Requires strong organisation, discretion and advanced MS Office skills.

Lead a team resolving complex banking and finance disputes at AFCA in Melbourne. Requires extensive legal experience, strong leadership skills and a passion for fairness. Enjoy flexible work and meaningful benefits.

Join AFCA's Life Insurance team as a Senior Dispute Resolution Specialist in Melbourne. Leverage your life insurance or legal expertise to resolve complex complaints fairly. Enjoy flexible work and meaningful benefits.