AFCA - Australia, Melbourne

Join AFCA in Melbourne as a Resource Coordinator, managing rosters and real-time queues to align resources with customer demand. Requires rostering experience, Genesys Cloud knowledge, and strong analytical skills.

Join AFCA as an Instructional Design Consultant in Melbourne. Design blended learning programs and digital content using Articulate and Vyond. Strong instructional design and stakeholder skills required.

Join AFCA as a First Nations Customer Service Officer in Melbourne. Provide culturally appropriate support, manage complaints, and build respectful relationships with Aboriginal and Torres Strait Islander peoples.

Join AFCA as a Finance Business Partner in Melbourne. CA/CPA qualified with strong analytical and systems skills (D365, Excel, SQL/Tableau valued). Drive budgeting, forecasting and strategic insights.

Join AFCA as a Forward Deployed Engineer in Melbourne, driving AI and automation solutions. Translate business challenges into scalable tech, build prototypes and integrations. Make a real impact with flexible work and thoughtful benefits.

Join AFCA as a Rules Officer in Melbourne and help deliver fair, independent complaint resolution. Assess complaints, liaise with firms and complainants, and make sound decisions. Enjoy flexible work and inclusive culture.

Lead end-to-end sourcing and procurement at AFCA in Melbourne. Negotiate contracts, manage supplier relationships and drive cost optimisation. Bring strategic sourcing expertise and strong stakeholder skills to a people-first culture.

Join AFCA as a Dispute Resolution Specialist in Melbourne on a 6-month contract. Help consumers and financial firms reach fair outcomes. Bring complaint handling experience, strong communication skills and resilience to a supportive, people-first culture.

Lead insurance dispute resolution at AFCA in Melbourne as Senior Ombudsman. Bring deep general insurance expertise, proven leadership and strong analytical skills to shape fair outcomes and mentor teams.

Join AFCA in Melbourne as an AI Solution Engineer, designing and deploying end-to-end machine learning solutions using Python, SQL and Azure. Translate business needs into impactful AI models in a flexible, people-first culture.

Lead independent insurance complaint resolution at AFCA in Melbourne. Bring strong analytical skills, sound decision-making and resilience to a high-volume caseload. Enjoy flexible work and award-winning culture.

Lead information security for Australia's new scams dispute resolution framework at AFCA in Melbourne. Assess security controls, drive uplift roadmaps and strengthen information governance across a world-first program.