Fever - Customer Service

Lead a Partner Support team in Mexico City, ensuring operational excellence for Fever's global platform. You will supervise 5-10 agents, monitor KPIs (SLA, CSAT), and drive improvements. Requires 3+ years in support and 1+ year in a leadership role, with strong coaching and analytical skills. Joi...

Lead a dynamic support team in Madrid, ensuring exceptional partner service. You will supervise daily ticket operations, monitor KPIs (SLA, CSAT, QA), and drive performance through coaching. The role requires 3+ years in customer support, including 1+ year in a leadership position. Ideal candidat...

Join Fever, a leading tech platform in live entertainment, as a Junior Partner Representative in Madrid. You'll manage partner onboarding, provide support, and handle billing in a dynamic, fast-paced environment. We seek an organized, detail-oriented professional with advanced English and Spanish...

Join Fever's mission to democratize culture as a Customer Service Agent in Spain. Utilize your fluent Portuguese and English, plus Zendesk skills, to resolve customer inquiries via multiple channels. Enjoy a remote role with benefits like health insurance, event discounts, and a dynamic internati...

Join Fever's mission to democratize culture as a remote Customer Service Agent in Spain. Utilize your fluent French and Spanish/English skills to resolve inquiries via email, phone, and social media. Enjoy a 100% remote role with benefits including health insurance, event discounts, and a dynamic...

Join Fever's mission to democratize culture as a Customer Service Agent in Spain. Utilize your fluent Korean and Spanish/English skills to resolve customer inquiries via phone, email, and social media. Enjoy a remote role with benefits including health insurance, event discounts, and a dynamic in...