Airbnb - Customer Service

Lead our Service Recovery team in managing high-pressure, time-critical escalations with empathy and precision. You will coach and develop specialists while shaping our AirCover escalation strategy. This role requires proven crisis management experience and strong stakeholder influence. Based in ...

Lead our Service Recovery team in Canada, managing high-pressure escalations with empathy and precision. You will coach specialists, shape strategy, and ensure top-tier support during critical incidents. This role offers equity, travel credits, and a bonus for a proven leader in crisis management.

Join Airbnb's dynamic Experiences team as a Senior Operations Specialist in Gurugram. You will ensure global quality and safety by reviewing host submissions and applying policy guidelines. The role requires sharp attention to detail, fluency in English, and the ability to thrive in a fast-paced,...

Lead a premium support team for Airbnb in Ireland, managing 10-15 Ambassadors. Utilize your 8+ years of customer service and team leadership experience to drive performance and handle high-severity escalations. This full-time role requires fluency in English and German, and offers a competitive p...

Lead strategic business operations for our global contact center in Dublin. Drive operational excellence, process optimization, and data-driven performance using your 8+ years of experience. Enjoy a competitive package with bonus, equity, and travel benefits.

Lead a customer service team in South Korea for Airbnb, ensuring exceptional support and crisis management. We seek an analytical manager with 8+ years' experience, fluency in English and Korean, and a strong background in performance coaching. You will drive team excellence, handle high-severity...

Join Airbnb's Claims Experience team in Japan as a Specialist. You will handle complex insurance claims, focusing on fraud detection and personalized, premium user support. The role requires 5+ years in fintech/customer experience and expertise in property damage claims. Drive operational success...

Join Airbnb's Claims Experience team in Canada as a Specialist. Utilize your 5+ years in fintech/customer experience and bilingual French/English skills to resolve complex insurance claims. Deliver premium, personalized support while ensuring fraud detection and policy adherence. This role includ...