Airbnb - Customer Service

Join Airbnb's global team in Gurugram as a Collections Specialist. You will resolve complex payment issues and disputes, ensuring excellent customer support while maximizing cash flow. The role requires 3+ years of collections experience, strong analytical skills, and a proactive mindset. Enjoy b...

Lead strategic optimization and operationalization for Airbnb's global customer service delivery. This individual contributor role requires 10+ years of contact center experience, translating strategy into action through influence. Drive excellence in processes, tools, and performance culture fro...

Lead strategic optimization and operationalization for Airbnb's global customer service delivery. This individual contributor role requires 10+ years of contact center experience, translating strategy into action through influence and data. Based in Canada, you will enhance frontline performance ...

Lead our Service Recovery team in managing high-pressure, time-critical escalations with empathy and precision. You will coach and develop specialists while shaping our AirCover escalation strategy. This role requires proven crisis management experience and strong stakeholder influence. Based in ...

Lead our Service Recovery team in Canada, managing high-pressure escalations with empathy and precision. You will coach specialists, shape strategy, and ensure top-tier support during critical incidents. This role offers equity, travel credits, and a bonus for a proven leader in crisis management.

Join Airbnb's dynamic Experiences team as a Senior Operations Specialist in Gurugram. You will ensure global quality and safety by reviewing host submissions and applying policy guidelines. The role requires sharp attention to detail, fluency in English, and the ability to thrive in a fast-paced,...

Lead a premium support team for Airbnb's community in Ireland. Utilize your 8+ years of customer service and people management experience to drive performance and handle high-severity escalations. This role requires fluency in English and Italian, weekend availability, and offers equity, bonus, a...

Lead a premium support team for Airbnb in Ireland, managing 10-15 Ambassadors. Utilize your 8+ years of customer service and team leadership experience to drive performance and handle high-severity escalations. This full-time role requires fluency in English and German, and offers a competitive p...

Lead partner performance and service excellence for Airbnb's global community in this Canada-based role. We seek an analytical operations expert with 10+ years in BPO/partner management. You will drive measurable results, optimize outsourcing processes, and ensure high-quality support. This full-...

Lead a regional team providing critical, trauma-informed support to the Airbnb community. This role requires 8+ years of ops experience, including 5+ years managing staff and complex crisis cases. You will drive performance through coaching, data analysis, and strategic escalation management. Thi...

Lead strategic business operations for our global contact center in Dublin. Drive operational excellence, process optimization, and data-driven performance using your 8+ years of experience. Enjoy a competitive package with bonus, equity, and travel benefits.

Lead a customer service team in South Korea for Airbnb, ensuring exceptional support and crisis management. We seek an analytical manager with 8+ years' experience, fluency in English and Korean, and a strong background in performance coaching. You will drive team excellence, handle high-severity...