Airbnb - Customer Service

Seeking a Senior Workforce Management Analyst in Manila to optimize multi-department contact center operations. This role requires expertise in forecasting, scheduling, and real-time intra-day management to balance customer experience with resource efficiency. Ideal candidates possess strong anal...

Airbnb seeks a Manager, Premium Support to lead a high-performing team in British Columbia, Canada. This role requires 8+ years of customer service experience, including 5 years managing staff and driving performance improvements. You will oversee complex case resolution, provide behavior-based c...

Lead a high-stakes Service Recovery team in Tokyo, Singapore, or Seoul. You will manage sensitive, time-critical escalations, ensuring rigorous and empathetic support. This role requires proven crisis management experience and strong leadership to develop a top-tier team.

Seeking an experienced Partner Operations Manager in São Paulo to oversee global BPO performance and drive operational excellence. You will manage key service metrics, implement performance standards, and ensure high-quality customer support. This role includes travel, on-call duties, and offers ...

Lead and develop a high-performing customer service team as a Safety Supervisor for Airbnb in Singapore. This full-time role requires 6+ years of experience, including 3+ years managing teams and handling sensitive escalations. You will oversee 10-15 specialists, driving performance through coach...