Airbnb - Customer Service

Shape strategic agent communications for a global support team in Ireland. Leverage 7+ years of experience in strategic comms and cross-functional leadership to streamline critical updates and tooling. Drive data-informed strategies that enhance agent readiness and efficiency. Enjoy a competitive...

Lead a high-stakes Service Recovery team in Tokyo, Singapore, or Seoul. You will manage sensitive, time-critical escalations, ensuring rigorous and empathetic support. This role requires proven crisis management experience and strong leadership to develop a top-tier team.

Seeking an experienced Partner Operations Manager in São Paulo to oversee global BPO performance and drive operational excellence. You will manage key service metrics, implement performance standards, and ensure high-quality customer support. This role includes travel, on-call duties, and offers ...

Lead and develop a high-performing customer service team as a Safety Supervisor for Airbnb in Singapore. This full-time role requires 6+ years of experience, including 3+ years managing teams and handling sensitive escalations. You will oversee 10-15 specialists, driving performance through coach...

Lead Airbnb's AirCover team in Dublin, managing high-stakes service recovery and escalations. You'll guide a team through urgent, sensitive cases impacting trust and safety. We seek a resilient leader with 4-6+ years in crisis management, adept at stakeholder influence. This role includes bonus, ...

Lead our Service Recovery team in managing high-pressure, time-critical escalations with empathy and precision. You will coach and develop specialists while shaping our AirCover escalation strategy. This role requires proven crisis management experience and strong stakeholder influence. Based in ...

Lead our Service Recovery team in Canada, managing high-pressure escalations with empathy and precision. You will coach specialists, shape strategy, and ensure top-tier support during critical incidents. This role offers equity, travel credits, and a bonus for a proven leader in crisis management.

Join Airbnb's dynamic Experiences team as a Senior Operations Specialist in Gurugram. You will ensure global quality and safety by reviewing host submissions and applying policy guidelines. The role requires sharp attention to detail, fluency in English, and the ability to thrive in a fast-paced,...

Lead a premium support team for Airbnb in Ireland, managing 10-15 Ambassadors. Utilize your 8+ years of customer service and team leadership experience to drive performance and handle high-severity escalations. This full-time role requires fluency in English and German, and offers a competitive p...

Lead strategic business operations for our global contact center in Dublin. Drive operational excellence, process optimization, and data-driven performance using your 8+ years of experience. Enjoy a competitive package with bonus, equity, and travel benefits.

Lead a customer service team in South Korea for Airbnb, ensuring exceptional support and crisis management. We seek an analytical manager with 8+ years' experience, fluency in English and Korean, and a strong background in performance coaching. You will drive team excellence, handle high-severity...