Airbnb - Customer Service

Join Airbnb in Ireland as a Manager, Premium Support (Italian/English). Lead a team delivering exceptional service, leveraging 8+ years of ops experience and 5 years in staff management. Drive performance through coaching, data analysis, and crisis management. Enjoy bonus, equity, benefits, and E...

Airbnb seeks a Safety Specialist for a one-year, full-time contact center role in South Korea. You will support the community by handling sensitive cases involving discrimination, threats, and exploitation. Ideal candidates have 3+ years in Trust & Safety, crisis intervention, or customer service...

Partner Operations Manager role in Ireland seeks a strategic leader with 8+ years in operations and 5+ in partner/BPO management. Fluency in English plus Spanish, German, French, or Italian is required. You will drive partner performance, manage crisis situations, and implement data-driven standa...

Airbnb seeks a Manager, Safety Support in Canada to lead a high-performing team delivering exceptional customer service. This role requires 8+ years of experience, including 5+ years managing large teams, crisis management, and data-driven performance coaching. You will oversee complex, sensitive...

Join Airbnb in Gurugram as an Executive Escalations Senior Associate, resolving high-stakes customer issues with empathy and authority. Leverage 5+ years in risk management or premium service sectors to redefine expectations and mitigate risks. Enjoy benefits including bonuses, equity programs, a...

Seeking a Senior Workforce Management Analyst in Manila to optimize multi-department contact center operations. This role requires expertise in forecasting, scheduling, and real-time intra-day management to balance customer experience with resource efficiency. Ideal candidates possess strong anal...

Airbnb seeks a Manager, Premium Support to lead a high-performing team in British Columbia, Canada. This role requires 8+ years of customer service experience, including 5 years managing staff and driving performance improvements. You will oversee complex case resolution, provide behavior-based c...

Airbnb seeks a Safety Specialist in Gurugram, India, to handle complex cases with the highest service level. You’ll leverage 4+ years of Trust & Safety or customer service experience in a contact center, managing sensitive communications across livechat and social platforms. This role offers equi...

Senior AirCover Specialist sought by Airbnb in Gurugram, India. Resolve complex property, liability, and brand-risk claims with fairness and policy-driven precision. Requires 1-3 years claims/dispute resolution experience, English proficiency, and strong customer service skills. Enjoy benefits in...

Airbnb seeks a Safety Specialist in Gurugram, India, to handle complex cases with the highest service level. You’ll leverage 3+ years of experience in Trust & Safety, customer service, or mediation within a contact center environment. This role requires weekend, holiday, and evening shift flexibi...