AFCA - Australia, Sydney

Join AFCA in Sydney as a Resource Coordinator, managing rosters and real-time queues to align resources with customer demand. Requires rostering experience, Genesys Cloud knowledge, and strong analytical skills.

Join AFCA as a Customer Service Officer in Sydney, resolving complaints and managing challenging calls with empathy. Strong communication, computer literacy and adaptability required.

Join AFCA as a Sessional Ombudsman in Sydney, resolving complex Investment & Advice disputes. Bring legal expertise and industry knowledge to a flexible, award-winning NFP championing fairness and inclusion.

Join AFCA as a First Nations Customer Service Officer in Sydney. Support Aboriginal and Torres Strait Islander peoples with culturally appropriate guidance, managing complaints with empathy and resilience.

Join AFCA as an Instructional Design Consultant in Sydney. Design end-to-end learning pathways and digital content using Articulate and Vyond. Flexible work, thoughtful benefits, inclusive culture.

Join AFCA as a Rules Officer in Sydney, assessing complaints and ensuring fair outcomes. Requires analytical skills, strong communication, and financial services knowledge. Flexible work and inclusive culture offered.

Lead insurance dispute resolution at AFCA in Sydney. Seeking a strategic Senior Ombudsman with significant general insurance experience, strong leadership and analytical skills. Shape fair outcomes and grow teams in a flexible, people-first culture.

Join AFCA as an Ombudsman in Insurance, Sydney. Resolve complex complaints, coach adjudicators, and engage stakeholders. Legal qualifications preferred. Enjoy flexible work and inclusive culture.

Lead information security for Australia's first scams dispute resolution framework at AFCA in Sydney. Assess controls, drive uplift roadmaps and strengthen data governance across a world-first program.

Join AFCA as an Ombudsman in Insurance, resolving complex complaints that matter. Bring strong analytical skills, resilience and a commitment to fairness. Sydney-based role with flexible work and award-winning culture.

Lead insurance dispute resolution at AFCA in Sydney. Seeking a strategic Senior Ombudsman with significant general insurance experience, strong leadership and analytical skills. Enjoy flexible work and a people-first culture.

Lead AFCA's Investments and Advice complaint stream as Senior Ombudsman in Sydney. Bring legal expertise, strong analytical skills and stakeholder influence to mentor decision-makers and drive fair, consistent outcomes.