AFCA - Australia, Sydney

Join AFCA as an Assessment Specialist, Scams in Sydney. Triage complex scam complaints with empathy and sound judgement, supporting distressed consumers. Make a real impact in a flexible, people-first culture.

Join AFCA as a Dispute Resolution Specialist, Scams in Sydney. Use your investigative and trauma-informed skills to resolve complex scam complaints fairly. Flexible work and meaningful benefits await.

Join AFCA as a Dispute Resolution Specialist, Scams in Sydney. Use your investigative and trauma-informed skills to resolve complex scam complaints fairly. Flexible work and meaningful benefits await.

Join AFCA as Senior Dispute Resolution Specialist, Scams in Sydney. Lead complex multi-party scam complaints with trauma-informed care, advanced investigation skills and 5+ years dispute resolution experience.

Lead the new Triage, Assessment & Prioritisation function at AFCA's Australian Scams Ombudsman in Sydney. Senior leadership role shaping trauma-informed scam complaint resolution, service standards and high-performing teams ahead of 2027 launch.

Lead AFCA's new Scams Triage team in Sydney, overseeing complaint assessment and dispute resolution. Coach staff, manage high-volume workflows and champion trauma-informed practice. Make a real impact on scam victims.

Lead AFCA's new Dispute Resolution function for the Australian Scams Ombudsman in Sydney. Senior leadership role shaping strategy, teams and trauma-informed scam complaint resolution ahead of 2027 launch.

Lead a team of dispute resolution professionals at AFCA's new Australian Scams Ombudsman initiative in Sydney. Coach staff, oversee complex complaint outcomes and champion trauma-informed, fair resolutions for consumers.

Join AFCA as a Dispute Resolution Specialist, Scams in Sydney. Use your investigative and trauma-informed skills to resolve complex scam complaints fairly. Flexible work and meaningful benefits await.

Lead the new Dispute Resolution function for the Australian Scams Ombudsman at AFCA in Sydney. Senior leadership role shaping strategy, teams and trauma-informed scam complaint resolution.

Lead a team of dispute resolution professionals at AFCA's new Australian Scams Ombudsman initiative in Sydney. Coach staff, oversee complex complaint outcomes and champion trauma-informed, fair resolutions.

Join AFCA as an Assessment Specialist, Scams in Sydney. Triage complex complaints, identify scam methods and support distressed customers with empathy. Strong analytical skills and sound judgement required.