Explore Manager, Operations Support Services jobs and discover a pivotal leadership role at the heart of organizational efficiency. Professionals in this career function as strategic linchpins, ensuring the seamless integration of people, processes, and physical assets to support core business operations. This position is fundamentally about stewardship—managing the critical support infrastructure that enables all other departments to function effectively and safely. Typically, a Manager of Operations Support Services oversees a diverse portfolio. Common responsibilities include the strategic management of facilities, fleet, and vendor relationships. This involves developing and executing procurement strategies, managing key service contracts, and rigorously evaluating vendor performance against established KPIs. Inventory and stockroom control for operational supplies is another core duty, ensuring resource availability while optimizing costs. A significant aspect of the role is continuous process improvement, where the manager identifies operational gaps, streamlines workflows, and implements solutions that enhance productivity and reduce waste. The role also carries substantial responsibility for compliance and sustainability. Managers ensure all operations adhere to stringent health, safety, and environmental regulations, often acting as the primary point for audits and legislative compliance. In today's eco-conscious landscape, they frequently lead or support initiatives like energy conservation programs, emissions reporting, and fleet modernization strategies. Furthermore, in unionized settings, these professionals skillfully navigate collective agreements, manage labour relations, and foster a positive, engaged work environment through effective communication and conflict resolution. Candidates pursuing Manager, Operations Support Services jobs generally require a blend of education and hands-on experience. A degree or diploma in business management, facilities management, project management, or a related field is typical. Employers seek a minimum of five years of progressive experience in operations, facilities, or project management. Essential skills include strong financial and analytical acumen for budgeting and performance analysis, expertise in procurement and contract management, and proven leadership capabilities. Excellent interpersonal, negotiation, and problem-solving skills are paramount, as the role demands interaction with everyone from frontline staff to senior executives and external partners. A valid driver’s license is often required due to the multi-site nature of the work. If you are a strategic thinker with a talent for optimizing complex systems and leading teams, Manager, Operations Support Services jobs offer a challenging and impactful career path.
