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Manager of Customer Success United States Jobs

165 Job Offers

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Customer Success Manager, Agency
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Drive client success as a Customer Success Manager for Agency partners at BrightEdge. Leverage your 3-4 years of agency or SaaS experience to manage renewals, upsell, and strategic SEO platform adoption. Enjoy a collaborative Cleveland office, full benefits, and a performance bonus. Empower leadi...
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United States , Cleveland
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90000.00 - 110000.00 USD / Year
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BrightEdge
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Scaled Customer Success Manager
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Join Linear as a Scaled Customer Success Manager, supporting a large portfolio through a digital-first, product-led approach. This role is ideal for a motivated professional with 2-3+ years in SaaS, strong written skills, and comfort with data. Enjoy a remote US role with competitive salary, equi...
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United States
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Not provided
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Linear
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Manager, Customer Success
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Lead a team of Customer Success Managers in a dynamic SaaS environment. Drive revenue retention, expansion, and exceptional customer satisfaction through coaching and strategic leadership. This hands-on player-coach role requires 5+ years of SaaS experience and offers competitive pay, full benefi...
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United States
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175000.00 USD / Year
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EdTech Jobs
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Senior Customer Success Manager
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Drive customer success and revenue growth as a Senior CSM in Austin. Leverage your 5+ years of client-facing experience and strong negotiation skills to manage renewals, identify upsell opportunities, and build executive relationships. Your technical understanding and passion for internet marketi...
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United States , Austin
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Not provided
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Optimizely
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Senior Customer Success Manager
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Seeking a Senior Customer Success Manager in Los Angeles. Leverage your 6+ years of customer-facing experience and deep accounting knowledge to drive product adoption and prevent churn for BlackLine clients. You will provide strategic consulting, success planning, and act as a trusted advisor. Th...
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United States , Los Angeles
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120000.00 - 151000.00 USD / Year
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BlackLine
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Customer Success Manager
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Join our team as a Customer Success Manager in New York. You will manage the full client lifecycle, ensuring successful adoption of our technology in the sports and entertainment sector. Leverage your 3-5 years of account management experience to build strong relationships and drive client growth...
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United States , New York
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85000.00 - 100000.00 USD / Year
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Two Circles
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Upmarket Customer Success Manager
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Lead strategic customer relationships as an Upmarket Customer Success Manager at Yotpo in New York. You will be a trusted advisor to top eCommerce brands, driving retention, expansion, and measurable outcomes. This role requires 3-5 years of CS experience, C-suite engagement skills, and a data-dr...
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United States , New York
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100000.00 - 130000.00 USD / Year
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Yotpo
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Customer Success Manager
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Join Incident IQ as a Customer Success Manager in Atlanta. You will be the strategic partner for our K-12 customers, driving product adoption and ensuring their success. Your role focuses on building lasting relationships, managing renewals, and using data to improve outcomes. A passion for educa...
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United States , Atlanta
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70000.00 - 110000.00 USD / Year
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EdTech Jobs
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Customer Success Manager, Enterprise
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Join Fourth as an Enterprise Customer Success Manager in Austin. Drive revenue retention and expansion for SaaS clients in Entertainment, Restaurant, or Retail. Leverage your 3+ years of experience managing enterprise accounts and C-level relationships. Enjoy unlimited PTO, comprehensive benefits...
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United States , Austin
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Not provided
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HotSchedules Corporate
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Senior Customer Success Manager
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Join CoderPad as a Senior Customer Success Manager in San Francisco. Strategically manage a portfolio of 40-50 mid-market accounts, driving adoption and ensuring measurable outcomes. Leverage 5+ years of CSM experience to build deep relationships and act as a trusted advisor. Enjoy competitive sa...
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United States , San Francisco
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130000.00 - 140000.00 USD / Year
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Assessfirst
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Customer Success Account Manager
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Seeking a Customer Success Account Manager to lead strategic delivery for U.S. government clients. This role requires a Top Secret clearance and expertise in post-sales orchestration across Microsoft Cloud. You will drive value realization by managing customer relationships and aligning technical...
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United States , Multiple Locations
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106400.00 - 203600.00 USD / Year
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Microsoft Corporation
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Principal Customer Success Manager
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Lead strategic customer relationships as a Principal Customer Success Manager at Staffbase in New York. Leverage 8-10+ years of SaaS experience to advise enterprise clients on internal comms strategy and platform adoption. Drive business outcomes as a trusted partner, enjoying competitive pay, fl...
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United States , New York
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140000.00 - 160000.00 USD / Year
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Staffbase
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Principal Customer Success Manager
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Lead strategic customer relationships as a Principal Customer Success Manager in North America. Leverage 8-10+ years of SaaS experience to advise enterprise clients on internal comms strategy and platform adoption. Drive business outcomes for key accounts from the Minneapolis–Saint Paul area, enj...
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United States , Minneapolis–Saint Paul
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140000.00 - 160000.00 USD / Year
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Staffbase
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Senior Customer Success Manager
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Join Honorlock as a Senior Customer Success Manager, driving client satisfaction and adoption of our SaaS solutions. This remote-first role requires 5+ years in SaaS/EdTech, strategic account management, and 35-40% travel. Enjoy unlimited PTO, healthcare, and a 401k match while building key relat...
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United States , Boca Raton
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100000.00 - 150000.00 USD / Year
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EdTech Jobs
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Strategic Customer Success Manager
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Drive product adoption and ensure renewals as a Strategic Customer Success Manager at AutoRABIT. You will manage F500 accounts, leveraging your Salesforce ecosystem expertise to solve complex challenges. This US-based role requires 4+ years in tech-facing customer roles, blending technical acumen...
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United States
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120000.00 - 160000.00 USD / Year
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AutoRABIT
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Senior Manager, Customer Success
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Lead a high-touch Customer Success team at Intercom in Chicago, driving revenue growth and customer retention. You'll hire, develop, and mentor CSMs to be trusted advisors, fostering long-term partnerships. This role requires 5+ years in B2B tech and 2+ years in leadership, offering competitive s...
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United States , Chicago
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203875.00 - 251550.00 USD / Year
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Intercom
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Enterprise Customer Success Manager
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Seeking an Enterprise Customer Success Manager in New York to manage strategic accounts in the insurance sector. You will drive platform adoption, own renewals and expansion, and lead executive engagements. This role offers a competitive benefits package and the chance to shape critical decisions...
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United States , New York
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110000.00 - 159500.00 USD / Year
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hyperexponential
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Customer Success Manager
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Join our team as a Customer Success Manager for SaaS startups in the United States. Own post-sales relationships, drive retention, and grow ARR using your 3-5 years of customer-facing experience. Enjoy exceptional health benefits, early equity, and unlimited PTO in this dynamic role.
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United States
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90000.00 - 110000.00 USD / Year
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Fin Capital
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Customer Success Manager
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Seeking a Customer Success Manager in NYC to partner with US law firms. Leverage 5+ years' experience and deep law firm knowledge to drive adoption, value, and expansion on our platform. You'll manage strategic accounts, craft data-driven success plans, and ensure seamless renewals. Enjoy compreh...
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United States , New York City
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Not provided
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PERSUIT
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Customer Success Manager
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Join Cyware as a Customer Success Manager, serving US-based clients in cybersecurity. Leverage your technical expertise in threat intelligence to onboard, train, and support customers. This role requires US citizenship, prior CSM experience, and offers a competitive package with career growth.
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United States
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Not provided
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Cyware
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Explore rewarding Manager of Customer Success jobs, a pivotal leadership role at the intersection of client relationships and business growth. Professionals in this career path are responsible for ensuring customers achieve their desired outcomes while using a company's product or service, directly impacting retention, expansion, and overall satisfaction. This is a strategic position that blends people leadership, data analysis, and cross-functional collaboration to build a customer-centric culture and drive long-term value. A Manager of Customer Success typically leads a team of Customer Success Managers or Specialists. Their core mission is to develop and execute strategies that maximize customer lifetime value and minimize churn. This involves overseeing the entire post-sales customer journey, from onboarding and adoption to renewal and expansion. Key responsibilities include coaching and developing their team's skills, defining and monitoring key performance indicators (KPIs) like Net Revenue Retention and Customer Health Scores, and implementing scalable processes for proactive customer engagement. They analyze churn data to identify risk factors and work with their team to create intervention plans. Furthermore, they serve as the voice of the customer internally, synthesizing feedback and advocating for product or service improvements to other departments such as Product, Sales, and Marketing. The typical profile for Manager of Customer Success jobs requires a blend of soft skills, technical aptitude, and operational expertise. Successful candidates usually possess several years of experience in customer-facing roles like Customer Success, Account Management, or Consulting, with a proven track record in a leadership or people management capacity. Essential skills include exceptional communication and presentation abilities, crucial for coaching teams, facilitating business reviews, and engaging with senior client stakeholders. A data-driven mindset is mandatory for interpreting metrics and guiding strategy. Operational acumen is needed to design efficient processes and utilize specialized Customer Success platforms (like Gainsight or Totango) and CRM systems. Familiarity with SaaS business models and customer success methodologies is highly common. The role demands a proactive, problem-solving attitude, cross-functional leadership, and a genuine passion for driving customer outcomes. For those seeking to impact both client success and company revenue, Manager of Customer Success jobs offer a dynamic and influential career path with significant growth potential.

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