Explore Manager, IT Operations & Technology Services jobs and discover a pivotal leadership role at the heart of modern business infrastructure. Professionals in this career function as the essential bridge between strategic IT vision and day-to-day technological execution, ensuring that an organization's technology services are reliable, efficient, and aligned with business objectives. This position is critical for maintaining operational continuity and driving the evolution of workplace technology. Typically, a Manager of IT Operations & Technology Services oversees the comprehensive delivery of IT services. This involves managing teams responsible for core areas such as the IT Service Desk, Endpoint Technology (including desktops, laptops, mobile devices, and collaboration tools), and Service Management functions. A core aspect of the role is the implementation and governance of ITIL-based processes, including Incident, Problem, Change, and Configuration Management, to ensure standardized, high-quality service delivery. These managers are custodians of the end-user experience, tasked with optimizing technology platforms, managing lifecycle refreshes, and ensuring that staff have the effective tools they need to be productive. Common responsibilities span strategic and operational domains. On a strategic level, these professionals often contribute to multi-year technology roadmaps, assess emerging technologies for business fit, and identify opportunities for service improvement and cost optimization. Operationally, they oversee daily service desk performance, manage vendor relationships, coordinate with infrastructure teams on network and server support, and ensure adherence to security policies and standards. A significant part of the role involves direct people leadership—coaching, mentoring, and developing a team of IT specialists to build a scalable and sustainable support organization. The typical profile for candidates seeking Manager, IT Operations & Technology Services jobs includes a blend of technical knowledge and strong leadership acumen. A bachelor’s degree in Information Technology, Computer Science, or a related field is commonly expected, coupled with 7+ years of progressive experience in IT service delivery and operations. Employers typically look for at least 3 years of hands-on team leadership experience. Proficiency in ITIL frameworks, budget management, and endpoint technology environments is standard. Success in this profession demands excellent communication skills to interact with all organizational levels, a proactive mindset for problem-solving, and a steadfast commitment to operational excellence. For those who thrive on ensuring technology serves the business seamlessly, these management jobs offer a challenging and rewarding career path at the intersection of technology, process, and people leadership.
