Discover and apply for rewarding Infrastructure Analyst 2 jobs, a pivotal intermediate-level career path within the technology infrastructure landscape. Professionals in this role are the backbone of an organization's IT operations, ensuring the stability, security, and efficiency of critical systems. As an Infrastructure Analyst 2, you act as a key troubleshooter and support specialist, bridging the gap between complex backend systems and end-user functionality. This position is ideal for those with a few years of experience who are ready to take on more responsibility and deepen their technical expertise. The typical day-to-day responsibilities for someone in these jobs centers on maintaining and optimizing the IT environment. Common duties include providing Level 2 technical support, which involves diagnosing and resolving complex network and system issues that first-line support cannot fix. This includes in-depth troubleshooting of Local and Wide Area Networks (LAN/WAN), server infrastructure, and cloud services. Infrastructure Analysts are frequently responsible for executing and sometimes planning changes to the IT environment, participating in testing new deployments, and ensuring successful data processing and batch operations. A significant part of the role also involves risk management, participating in control activities like audits and disaster recovery tests, and documenting processes and resolutions in ticketing systems like ServiceNow. They are the crucial point of coordination during major incidents, driving conference calls, providing status updates, and collaborating with Level 3 engineers and vendors to restore services promptly. To succeed in Infrastructure Analyst 2 jobs, candidates typically possess a blend of technical and soft skills. On the technical side, employers generally seek intermediate-level knowledge in several key areas. This includes a strong understanding of enterprise networking concepts like TCP/IP, routing protocols (e.g., BGP, OSPF), and Ethernet standards. Hands-on experience with hardware from vendors like Cisco, Juniper, and Arista, as well as technologies like SD-WAN, load balancers (e.g., F5), and DNS, is highly valued. Familiarity with ITIL frameworks for service management is a common requirement. From a soft skills perspective, the ability to communicate technical concepts clearly to a non-technical audience is paramount. These roles demand strong analytical and problem-solving skills, the capacity to work effectively under pressure, and the ability to collaborate within virtual, global teams. While a bachelor’s degree in a related field is often preferred, equivalent experience is widely accepted. Professional certifications such as Cisco Certified Network Associate (CCNA) or Professional (CCNP), or Juniper equivalents, are frequently sought after and can significantly enhance a candidate's profile for these infrastructure jobs. If you are a detail-oriented problem-solver looking to advance your IT career, exploring Infrastructure Analyst 2 jobs could be your next strategic move.
