Vodafone - Customer Service

Service Desk Adviser needed in Farnborough, UK to deliver world-class customer service for Vodafone. You will own incident management for Managed Devices, Cloud, and IoT, ensuring SLA compliance. Requires ticket management, basic IT knowledge, and strong customer service skills. Benefits include ...

Enterprise Accounts Advisor role in Giza, Egypt, managing high-tier corporate accounts for Vodafone. Requires strong customer service, analytical, and negotiation skills to handle billing, complaints, and revenue growth. Ideal for graduates under 30 with GSM knowledge and English fluency. Offers ...

Lead international customer care operations in Giza, Egypt as an International Account Senior Lead. Manage and develop a team of up to 15 advisors, driving performance and enhancing customer experience. Requires fluency in German (C2), 1-2 years of contact centre experience, and strong leadership...

As a Specialist Care Advisor, you’ll be the trusted customer champion, building strong relationships and resolving queries end-to-end. This UK-based role requires 12+ months of enterprise customer service experience, strong problem-solving skills, and clear communication. Enjoy great pay, bonuses...

Join Vodafone in Cairo as a Data and Fixed Operations Advisor. You'll be the primary contact for resolving complex internet and Wi-Fi issues, using advanced troubleshooting to exceed customer expectations. We seek strong problem-solvers with excellent English communication skills and a passion fo...

Seeking a Customer Experience Specialist in Dar Es Salaam, Tanzania. Leverage your 2+ years in CX, Business Analysis, or Programme Management to enhance customer journeys. You will analyze data, design innovative solutions, and optimize cross-functional processes for Vodacom. Ideal for a commerci...

We are seeking a dedicated **Care Team Leader** in **Tirane, Albania** to manage and coach a converged contact center team. This role requires a Bachelor’s degree, CRM knowledge, and experience in customer service. You will drive performance, ensure SLA adherence, and foster high employee engagem...

Senior Onsite Coordinator role based in Portsmouth, UK, offering an excellent salary plus bonus and Vodafone benefits. You will manage daily account activities, resolve technical and billing queries, and build trusted relationships with customers and stakeholders. Ideal for a proactive problem-so...

Senior Onsite Coordinator role in Horsham, UK, driving seamless mobile strategy for a key client. We seek a proactive relationship-builder with customer service experience and strong communication skills. Manage daily account activities, resolve technical and billing queries, and build trusted st...