Vodafone - Customer Service

Join Vodafone in Cairo as a Data and Fixed Operations Advisor. You'll be the primary contact for resolving complex internet and Wi-Fi issues, using advanced troubleshooting to exceed customer expectations. We seek strong problem-solvers with excellent English communication skills and a passion fo...

Seeking a Customer Experience Specialist in Dar Es Salaam, Tanzania. Leverage your 2+ years in CX, Business Analysis, or Programme Management to enhance customer journeys. You will analyze data, design innovative solutions, and optimize cross-functional processes for Vodacom. Ideal for a commerci...

We are seeking a dedicated **Care Team Leader** in **Tirane, Albania** to manage and coach a converged contact center team. This role requires a Bachelor’s degree, CRM knowledge, and experience in customer service. You will drive performance, ensure SLA adherence, and foster high employee engagem...

Senior Onsite Coordinator role based in Portsmouth, UK, offering an excellent salary plus bonus and Vodafone benefits. You will manage daily account activities, resolve technical and billing queries, and build trusted relationships with customers and stakeholders. Ideal for a proactive problem-so...

Join Vodafone in Athens as a Written Complaints Agent. You’ll manage customer complaints via web and public authorities, conduct deep-dive analyses, and enhance customer experience. We seek strong communicators with fixed telephony knowledge and problem-solving skills. Enjoy a hybrid work model, ...

Join a top employer in Athens, Greece as a Complaints Agent. We seek a customer-centric professional with strong negotiation skills and fixed telephony knowledge to resolve issues and boost NPS. Enjoy a hybrid work model, private health insurance, and competitive pay. Be a key ambassador for cust...

As a Senior Onsite Advisor at Vodafone, you will be the trusted face of the brand within a key corporate client’s environment in the UK. This role demands proven customer service experience, strong stakeholder management, and a solutions-focused mindset to manage accounts and resolve technical qu...

Join us as a Specialist Care Advisor in Stoke-on-Trent, UK, managing complex customer complaints with empathy and autonomy. You’ll handle FCA-reportable cases, support vulnerable customers, and collaborate with senior stakeholders. Ideal for those with proven complaint handling experience in regu...

Seeking a strategic **Customer Ops Reporting & VB Care** lead in **Dar Es Salaam, Tanzania**. You will oversee end-to-end support for Vodacom Business customers, leveraging VoC and NPS insights to drive CX improvements. Requires a degree, 3+ years in customer service operations, and strong analyt...

Seeking a strategic **Complaints Manager** in the **United Kingdom** to take end-to-end ownership of complex, high-risk P1 and CEO-level complaints. You will balance customer fairness with regulatory compliance, acting as a key escalation point for Senior Leadership. The role demands strong gover...

Join Vodafone in Istanbul as a Corporate Customer Consultant. Manage inbound and outbound communications for mobile and fixed customers, resolving inquiries and complaints end-to-end. We seek a graduate with strong analytical, reporting, and stakeholder management skills, plus MS Office proficien...

Join our UK team as a Prime Resolution Agent and take ownership of complex customer interactions. You'll resolve billing, account, and technical queries with a focus on first-contact resolution. We seek a proactive problem-solver with strong escalation skills and a continuous improvement mindset....