Uber - Customer Service

Uber seeks an AI Experience Policy Specialist in Phoenix to serve as a human-in-the-loop gate for GenAI support tools. You will evaluate AI-customer interactions, assess policy accuracy, and identify risks to ensure quality and safety. Ideal candidates possess strong policy operations expertise, ...

Join Uber's safety team in Limerick as a Safety Investigations Specialist. You'll provide critical, empathetic support for urgent incidents, handling sensitive cases via phone and messaging. The role requires excellent communication skills, resilience in a high-volume environment, and a dedicatio...

Join our team in Taguig City as an Onboarding Specialist. You will own the merchant activation process from start to finish, ensuring a seamless experience. Your role involves auditing menus, uploading photos, and proactively unblocking merchants via calls and emails. We seek a detail-oriented, c...

Join our team as a Customer Experience Program Specialist in Mexico City. You will optimize merchant support processes, drive operational excellence, and implement data-backed solutions. This role requires strong analytical skills, project management expertise, and fluency in English to collabora...

Lead strategic efficiency and defect reduction programs for Uber's APAC Community Operations in Sydney. You will own financial performance, optimize support networks, and drive quality through data. Ideal for a results-driven strategist with experience in global matrix organizations.

Lead Customer Support Operations across Latin America from Mexico City. Manage facilities, teams, and financial results to drive efficiency and an exceptional customer experience. We seek an experienced people leader with 8+ years in retail or service operations, skilled in stakeholder management...

Join Uber for Business in Tokyo as a Senior Premium Support Specialist. Provide top-tier B2B support to our largest clients, resolving complex issues and conducting root cause analysis. Collaborate with cross-functional teams to drive customer satisfaction and generate actionable insights. Levera...

Join Uber's Center of Excellence in Taguig City as a Community Support Specialist. Provide high-quality phone support, resolve customer issues, and ensure satisfaction using your problem-solving and critical thinking skills. This role requires exceptional English communication and experience with...

Join Uber's Community Operations as a Regulatory Support Specialist in Sydney. You will ensure local compliance by triaging and drafting critical reports for regulators. This role requires excellent writing skills, stakeholder management, and a passion for problem-solving in a fast-paced environm...

Join Uber's community support team in Krakow as a Customer Support Representative. Utilize your B2 level Croatian and English to deliver exceptional, multi-platform support via email, chat, and phone. We seek a detail-oriented problem-solver with 6 months' experience, passionate about building tr...

Join Uber's Autonomous Vehicles team in Lisbon as a Senior Support Specialist. Utilize your excellent English and German (C1+) skills to handle customer interactions via phone and messaging. You will be central to building the best support experience, ensuring process improvement and advocating f...