Sutherland - India, Chennai, On-site work

Lead SD Management role in Chennai driving helpdesk operations, real-time SLA compliance and agent coaching. Requires 5-7 years in customer operations with 2+ years supervising 10-15 agents.

QA Engineer role in Chennai requiring 5+ years of test engineering experience, ideally with ML/LLM output validation. Build test suites, track accuracy metrics, and run regression testing to prevent accuracy drift in regulated processes.

Sutherland seeks a QA Engineer in Chennai with 3+ years testing enterprise web apps. Requires API, SQL, and load testing skills (k6, JMeter, Locust), ISTQB a plus. Design test plans, triage defects, and drive performance regression.