Intercom - United States, Hybrid work

Join our Chicago team as a Technical Support Specialist, a pivotal role beyond typical support. You'll own complex technical queries, troubleshoot APIs and webhooks, and act as a trusted advisor. We seek a curious, collaborative professional with 3-5 years in SaaS/B2B support and a passion for AI...

Shape the future of AI-driven customer service as a Senior Customer Success Manager in San Francisco. Partner with enterprise C-suite leaders to guide their AI Agent transformation, driving adoption and measurable business outcomes. This strategic role requires 4-7 years of consulting or SaaS CSM...

Join Intercom in San Francisco as a Principal Solutions Engineer. Leverage your 10+ years of technical pre-sales expertise to be a trusted advisor, designing tailored solutions and leading impactful Proof of Concepts. You will translate complex business challenges into value, driving customer suc...

Join Intercom as a Professional Services PreSales Manager in San Francisco. You will scope and sell outcome-focused service packages, creating accurate SOWs for successful customer adoption. This key role bridges Sales, R&D, and Solutions, requiring 5+ years of SaaS scoping expertise. We offer co...

Join Intercom as a Professional Services PreSales Manager in Chicago. You will scope and sell outcome-focused service packages, creating accurate SOWs for successful customer adoption. This pivotal role bridges Sales, R&D, and Solutions, requiring 5+ years of SaaS scoping expertise. Enjoy competi...

Join Intercom as our first Learning Multimedia Designer in Chicago. Transform complex product concepts into engaging video tutorials using Adobe Creative Suite. Collaborate with educators to create high-quality learning content that drives customer success. Enjoy competitive pay, equity, and comp...

Join Intercom as a Founding Value Consultant in San Francisco. Shape the value consulting function for our AI Agent, Fin, partnering with Sales and Customer Success. Leverage 5+ years of SaaS/AI experience in ROI analysis and executive storytelling to drive customer confidence and expansion. Enjo...

Join Intercom as a Founding Value Consultant in Chicago. Shape the future of our Value Consulting function for Fin, our AI Agent. Partner with sales to build ROI models, lead strategic engagements, and prove business impact for top customers. Enjoy competitive pay, equity, and comprehensive benef...

Lead Global Solutions & Success Operations at Intercom in San Francisco. Drive strategy and scale operations for Customer Success, Solutions Engineering, and Services teams. Leverage your 8+ years of SaaS/AI leadership to optimize GTM processes and fuel growth for Fin AI Agent. Enjoy competitive ...

Join Intercom in San Francisco as a Senior Solutions Engineer. Leverage your 7+ years of technical pre-sales expertise to be a trusted advisor, designing tailored AI solutions and leading impactful Proof of Concepts. You'll collaborate cross-functionally to solve complex challenges and enjoy comp...

Join Intercom in New York as a Senior Solutions Engineer. Leverage your 7+ years of technical pre-sales expertise to be a trusted advisor, designing tailored AI solutions and leading impactful Proof of Concepts. You'll collaborate with Product and Engineering, enjoy competitive benefits, and help...

Join Intercom's Scaled Customer Success team in Chicago. Drive AI product adoption, especially Fin, for a high-volume customer portfolio. Leverage your SaaS experience and technical aptitude to design scalable engagement strategies. Enjoy competitive pay, equity, comprehensive benefits, and a fle...