Intercom - United States, San Francisco, Hybrid work

Lead the delivery of Intercom's AI Professional Services in San Francisco. This strategic role requires 7+ years in SaaS/AI services and experience managing hybrid delivery teams. You will ensure successful customer adoption and scale our services model. Enjoy competitive compensation, equity, an...

Shape the future of AI-driven customer service as a Senior Customer Success Manager in San Francisco. Partner with enterprise C-suite leaders to guide their AI Agent transformation, driving adoption and measurable business outcomes. This strategic role requires 4-7 years of consulting or SaaS CSM...

Join Intercom in San Francisco as a Principal Solutions Engineer. Leverage your 10+ years of technical pre-sales expertise to be a trusted advisor, designing tailored solutions and leading impactful Proof of Concepts. You will translate complex business challenges into value, driving customer suc...

Join Intercom as a Professional Services PreSales Manager in San Francisco. You will scope and sell outcome-focused service packages, creating accurate SOWs for successful customer adoption. This key role bridges Sales, R&D, and Solutions, requiring 5+ years of SaaS scoping expertise. We offer co...

Join Intercom as a Founding Value Consultant in San Francisco. Shape the value consulting function for our AI Agent, Fin, partnering with Sales and Customer Success. Leverage 5+ years of SaaS/AI experience in ROI analysis and executive storytelling to drive customer confidence and expansion. Enjo...

Lead Global Solutions & Success Operations at Intercom in San Francisco. Drive strategy and scale operations for Customer Success, Solutions Engineering, and Services teams. Leverage your 8+ years of SaaS/AI leadership to optimize GTM processes and fuel growth for Fin AI Agent. Enjoy competitive ...

Join Intercom in San Francisco as a Senior Solutions Engineer. Leverage your 7+ years of technical pre-sales expertise to be a trusted advisor, designing tailored AI solutions and leading impactful Proof of Concepts. You'll collaborate cross-functionally to solve complex challenges and enjoy comp...