Intercom - United States, Chicago, Hybrid work

Lead the delivery of Intercom's AI Professional Services from our Chicago office. Manage a team and partners to ensure successful customer adoption and scalable implementations. This strategic role requires 7+ years in SaaS/AI services and expertise in hybrid delivery models. Enjoy competitive pa...

Shape the future of AI-driven customer service as a Senior Customer Success Manager in Chicago. Partner with enterprise C-suite leaders to guide their AI Agent transformation, driving adoption and measurable business outcomes. This strategic role requires 4-7 years of enterprise SaaS or consultin...

Join our Chicago team as a Technical Support Specialist, a pivotal role beyond typical support. You'll own complex technical queries, troubleshoot APIs and webhooks, and act as a trusted advisor. We seek a curious, collaborative professional with 3-5 years in SaaS/B2B support and a passion for AI...

Join Intercom as a Professional Services PreSales Manager in Chicago. You will scope and sell outcome-focused service packages, creating accurate SOWs for successful customer adoption. This pivotal role bridges Sales, R&D, and Solutions, requiring 5+ years of SaaS scoping expertise. Enjoy competi...

Join Intercom as our first Learning Multimedia Designer in Chicago. Transform complex product concepts into engaging video tutorials using Adobe Creative Suite. Collaborate with educators to create high-quality learning content that drives customer success. Enjoy competitive pay, equity, and comp...

Join Intercom as a Founding Value Consultant in Chicago. Shape the future of our Value Consulting function for Fin, our AI Agent. Partner with sales to build ROI models, lead strategic engagements, and prove business impact for top customers. Enjoy competitive pay, equity, and comprehensive benef...

Join Intercom's Scaled Customer Success team in Chicago. Drive AI product adoption, especially Fin, for a high-volume customer portfolio. Leverage your SaaS experience and technical aptitude to design scalable engagement strategies. Enjoy competitive pay, equity, comprehensive benefits, and a fle...

Join Intercom in Chicago as an AI Deployment Specialist. You'll lead customer implementations of our AI tools, driving value and solving complex support challenges. We seek a curious, customer-obsessed professional with 4+ years experience, including 2+ in client-facing roles. Enjoy competitive p...