Helpware - On-site work

Lead a dynamic team of 10-15 CSRs/TSRs in Cebu, ensuring performance targets are met and exceeded. Utilize your 2+ years of BPO leadership experience in coaching, mentoring, and data-driven management. This role requires excellent communication skills and flexibility for graveyard shifts at IT Park.

Join Spacetalk's Complaints Management Team in Cebu. Utilize your 6-12 months of AU Telco complaints experience and knowledge of TIO/ACMA requirements. You will resolve complex customer issues with empathy and professionalism in a fast-paced, collaborative environment.