Healthfirst - Customer Service

Bilingual Sales Operations Service Agent needed to deliver exceptional support to brokers and agents across the U.S. Leverage your Spanish, Mandarin, or Cantonese skills to handle phone, email, and chat inquiries regarding eligibility, claims, and commissions. We seek candidates with telephonic c...

Healthfirst seeks a Field Service Agent in New York City to serve as an in-person liaison, resolving member and provider inquiries across all Lines of Business. This customer-facing role requires conflict resolution skills, empathy, and experience handling escalated issues in a fast-paced environ...

Join our team as a State Programs Member Engagement Specialist in New York! You'll educate and enroll members in Medicaid, CHP, EP, and QHP plans, assist with recertifications, and conduct outreach at hospitals and community sites. Requires knowledge of healthcare products, Microsoft Office, and ...

Bilingual CCO Service Agent needed in New York to deliver exceptional customer experiences in a fast-paced healthcare contact center. You will resolve member and provider inquiries, meet KPIs, and drive improvements. Requires a High School Diploma and customer service experience. Benefits include...

Join Healthfirst as a CCO Service Agent in New York, delivering exceptional customer service to members and providers across all lines of business. You’ll handle inquiries, resolve complaints, and meet KPIs in a fast-paced, omnichannel contact center environment. Requires a High School Diploma an...

Join Healthfirst as a Field Service Agent in Manhattan. Be the vital in-person liaison, resolving complex customer inquiries and ensuring an exceptional experience. This role requires strong conflict resolution skills in a fast-paced, multi-channel environment. We offer comprehensive benefits inc...

Join Healthfirst as an Entitlement Advocate in New York. You will process Medicaid/Medicare enrollments and assist members in maintaining financial entitlements. This hybrid role requires bilingual skills, tech proficiency, and travel across the NY metro area. We offer comprehensive benefits incl...

Join our team as a Support Coordinator, providing vital non-clinical support to care managers in the United States. You will manage authorizations, conduct telephonic outreach, and handle member communications in a fast-paced healthcare environment. Ideal candidates have a high school diploma and...