Direct Line Group - Hybrid work

Join a specialist Motability RTA team in Leeds as a Claims Handler, managing a mixed caseload of OIC, MOJ, complex, Fast Track, and Part 8 litigated claims. You’ll handle up to 200 claims end-to-end, valuing up to £20,000, while delivering high-quality client service and accurate legal advice. Id...

Join DLG as a Counter Fraud Investigator in Birmingham or Leeds. You will identify and investigate suspected motor claims fraud, ensuring compliance with FCA and GDPR regulations. We seek expertise in Personal Lines Motor Products, strong investigative skills, and knowledge of UK legislation like...

Senior Customer Communication Change Consultant sought by DLG in London to lead customer communication changes within financial services. Must have strong regulatory compliance knowledge, JIRA/Confluence proficiency, and experience managing end-to-end customer journeys. Role involves coordinating...

Trading Performance Specialist sought to drive financial strategy and product performance for a leading insurer in London, Leeds, or Bristol. Leverage strong P&L and budgeting expertise (circa £15m) to manage commercial trade-offs and lead trading meetings. Ideal candidates possess deep insurance...

Control Room Advisor – Glasgow. Join Direct Line Group’s Rescue operation, coordinating patrols and managing end-to-end customer journeys in real-time. We need strong communicators with a solutions-focused mindset, thriving under pressure. Enjoy a generous holiday allowance, company bonus, and fl...

Join DLG as a Commercial Analyst in Leeds or London, driving growth within our high-impact Price Comparison Website (PCW) team. Leverage your commercial acumen and analytical skills to uncover performance insights, influence trading strategy, and enhance customer outcomes. Collaborate with cross-...

Join a dynamic team as a **Motor Data Scientist** in Norwich or London. Use **SQL, Python, and Radar** to analyze large datasets, driving data-driven pricing and underwriting solutions. Ideal for candidates with a numerate degree and strong analytical skills, offering exposure to the full data sc...

Join a leading team as a Claims Handler in Manchester. We seek a customer-focused professional with excellent service skills to manage end-to-end commercial property claims. Full training provided; multitasking ability and digital proficiency essential. Enjoy a generous holiday allowance, employe...

Seeking a **Performance Analyst** in **Leeds or Glasgow** to drive data-led improvements at **DLG**. You will analyse complex datasets, create insightful Power BI dashboards, and deliver actionable recommendations to enhance operational performance across Customer Roadside and Network teams. Idea...

Commercial Manager – Digital role in London (hybrid) driving commercial performance across digital customer journeys. Requires strong commercial acumen, digital expertise, and strategic prioritisation. Lead cross-functional teams to maximise value from acquisition to renewal. Benefits include pen...

Join us as a Legal Claims Handler in Bristol, UK, where you’ll guide customers through complex legal challenges and ensure fair outcomes. You’ll assess policy cover, manage legal costs, and oversee representatives, leveraging 1+ year of claims experience or a Law degree. Enjoy benefits like an em...

Experienced RTA/EL/PL Intermediate Track Claims Handler sought for a permanent role in Leeds. You will manage personal injury claims, conduct legal research, and negotiate settlements using CPR and Pre Action Protocols. Ideal for a Legal Executive or Solicitor with PI claims experience and a Case...