Capital on Tap - United Kingdom, Cardiff, Hybrid work

Join our team in Cardiff as a CRM Campaigns Analyst. This hybrid role blends creative storytelling with data-driven marketing using Customer.io. You'll build targeted email/SMS campaigns, analyze customer data, and optimize performance. Enjoy benefits like private healthcare, a learning budget, a...

Join Capital on Tap as a Disputes/Chargeback Resolution Specialist in Cardiff. You will be the SME, leading complex case resolution and deep investigative analysis in a regulated financial environment. This hybrid role offers private healthcare, a generous pension, and an annual wellbeing budget.

Join our Cardiff team as a Disputes/Chargeback Excellence Specialist. You will expertly handle complex cases, lead team training, and drive process improvements in a regulated financial environment. This role requires deep dispute management expertise and strong analytical skills. We offer extens...

Lead a dedicated midnight shift team in Cardiff, delivering exceptional customer support for US clients. We seek an experienced contact centre leader with a passion for coaching, data analysis, and driving team performance. Enjoy extensive benefits including private healthcare, a generous pension...

Lead our frontline team's performance as a Customer Success Manager in Cardiff. You will design L&D strategies, oversee onboarding, and deliver real-time coaching to enhance customer interactions. This role requires proven experience in contact centre training, instructional design, and performan...

Seeking an experienced Complex Arrears Executive in Cardiff. This key role requires 5+ years in financial collections, handling complex cases, insolvency, and vulnerable customer support. You will manage a portfolio, engage customers via phone/digital channels, and ensure FCA compliance. We offer...

Join our Cardiff team as a Collections Officer. Use your 1+ years of financial services experience to empathetically negotiate fair repayment plans and ensure regulatory compliance. You'll manage diverse customer interactions across multiple platforms. We offer private healthcare, a generous pens...

Join our Cardiff team as a Capacity Planning Analyst, driving long-term operational stability for Customer Operations. You will create accurate demand forecasts using advanced analytics, translating data into actionable capacity plans. This role requires proven forecasting experience in a contact...