AFCA - Australia, Hybrid work

Join AFCA as a Dispute Resolution Specialist, Scams in Sydney. Use your investigative and trauma-informed skills to resolve complex scam complaints fairly. Flexible work and meaningful benefits await.

Lead the new Dispute Resolution function for the Australian Scams Ombudsman at AFCA in Sydney. Senior leadership role shaping strategy, teams and trauma-informed scam complaint resolution.

Lead complex scam dispute resolution at AFCA's new Australian Scams Ombudsman team in Melbourne. Requires 5+ years in dispute resolution, strong scam typology knowledge and trauma-informed communication skills.

Lead a team of dispute resolution professionals at AFCA's new Australian Scams Ombudsman initiative in Sydney. Coach staff, oversee complex complaint outcomes and champion trauma-informed, fair resolutions.

Lead the new Triage, Assessment & Prioritisation function at AFCA's Australian Scams Ombudsman in Melbourne. Senior leadership role shaping scam complaint resolution, building high-performing teams and trauma-informed services ahead of 2027 launch.

Lead complex technology delivery at AFCA in Melbourne as Release Train Engineer. Requires 10+ years' experience, SAFe at scale and strong Agile leadership. Drive transformation with flexible work and meaningful impact.

Lead a team resolving complex scam complaints at AFCA in Melbourne. Bring dispute resolution expertise, trauma-informed communication and strong coaching skills to deliver fair outcomes for Australians.

Join AFCA as an Assessment Specialist, Scams in Sydney. Triage complex complaints, identify scam methods and support distressed customers with empathy. Strong analytical skills and sound judgement required.

Join AFCA as a Customer Service Officer in Sydney, resolving complaints and managing challenging calls with empathy. Strong communication, computer literacy and adaptability required.

Join AFCA in Melbourne as a Resource Coordinator, managing rosters and real-time queues to align resources with customer demand. Requires rostering experience, Genesys Cloud knowledge, and strong analytical skills.

Join AFCA as a Rules Officer in Melbourne and help deliver fair, independent complaint resolution. Assess complaints, liaise with firms and complainants, and make sound decisions. Enjoy flexible work and inclusive culture.

Lead insurance dispute resolution at AFCA in Melbourne as Senior Ombudsman. Bring deep general insurance expertise, proven leadership and strong analytical skills to shape fair outcomes and mentor teams.