AFCA - Australia, Melbourne, Hybrid work

Lead complex scam dispute resolution at AFCA's new Australian Scams Ombudsman team in Melbourne. Requires 5+ years in dispute resolution, strong scam typology knowledge and trauma-informed communication skills.

Lead the new Triage, Assessment & Prioritisation function at AFCA's Australian Scams Ombudsman in Melbourne. Senior leadership role shaping scam complaint resolution, building high-performing teams and trauma-informed services ahead of 2027 launch.

Lead complex technology delivery at AFCA in Melbourne as Release Train Engineer. Requires 10+ years' experience, SAFe at scale and strong Agile leadership. Drive transformation with flexible work and meaningful impact.

Lead a team resolving complex scam complaints at AFCA in Melbourne. Bring dispute resolution expertise, trauma-informed communication and strong coaching skills to deliver fair outcomes for Australians.

Join AFCA in Melbourne as a Resource Coordinator, managing rosters and real-time queues to align resources with customer demand. Requires rostering experience, Genesys Cloud knowledge, and strong analytical skills.

Join AFCA as a Rules Officer in Melbourne and help deliver fair, independent complaint resolution. Assess complaints, liaise with firms and complainants, and make sound decisions. Enjoy flexible work and inclusive culture.

Lead insurance dispute resolution at AFCA in Melbourne as Senior Ombudsman. Bring deep general insurance expertise, proven leadership and strong analytical skills to shape fair outcomes and mentor teams.

Join AFCA in Melbourne as an AI Solution Engineer, designing and deploying end-to-end machine learning solutions using Python, SQL and Azure. Translate business needs into impactful AI models in a flexible, people-first culture.

Lead independent insurance complaint resolution at AFCA in Melbourne. Bring strong analytical skills, sound decision-making and resilience to a high-volume caseload. Enjoy flexible work and award-winning culture.

Lead information security for Australia's new scams dispute resolution framework at AFCA in Melbourne. Assess security controls, drive uplift roadmaps and strengthen information governance across a world-first program.

Lead insurance dispute resolution at AFCA in Melbourne. Seeking a strategic Senior Ombudsman with significant general insurance experience, strong leadership skills and deep knowledge of financial services law.

Join AFCA as an Ombudsman in Insurance, Melbourne. Resolve complex complaints, coach adjudicators, and engage stakeholders. Legal qualifications preferred. Enjoy flexible work and award-winning culture.