AFCA - Australia, Consulting

Join AFCA as a Customer Service Officer in Sydney, resolving complaints and managing challenging calls with empathy. Strong communication, computer literacy and adaptability required.

Join AFCA in Melbourne as a Resource Coordinator, managing rosters and real-time queues to align resources with customer demand. Requires rostering experience, Genesys Cloud knowledge, and strong analytical skills.

Join AFCA as a Rules Officer in Melbourne and help deliver fair, independent complaint resolution. Assess complaints, liaise with firms and complainants, and make sound decisions. Enjoy flexible work and inclusive culture.

Join AFCA as a Dispute Resolution Specialist in Melbourne on a 6-month contract. Help consumers and financial firms reach fair outcomes. Bring complaint handling experience, strong communication skills and resilience to a supportive, people-first culture.

Join AFCA as a Dispute Resolution Specialist in Melbourne on a 6-month contract. Help consumers and financial firms reach fair outcomes. Bring complaint handling experience, strong communication skills and resilience to a supportive, people-first culture.

Join AFCA's Life Insurance team as a Senior Dispute Resolution Specialist in Melbourne. Leverage your life insurance or legal expertise to resolve complex complaints fairly. Enjoy flexible work and meaningful benefits.

Join AFCA's Life Insurance team as a Senior Dispute Resolution Specialist in Sydney. Leverage your life insurance or legal expertise to resolve complex complaints fairly. Enjoy flexible work and a people-first culture.