Engage effectively with both regional leadership in China and central IT executives, setting clear expectations and ensuring alignment across diverse stakeholder groups
Translate business strategy into an executable IT roadmap, prioritizing initiatives that drive competitive advantage
Provide precise and timely status reports on operational and project performance in line with agreed cadences
Establish and monitor key performance indicators (KPIs) to drive continuous improvement and accountability
Mentor, manage, and develop high-performing teams across both infrastructure and application verticals, fostering a culture of continuous improvement and innovation
Oversee the day-to-day IT operations, ensuring minimal downtime and exceptional support for end users across agencies
Manage local Field Service teams and other operational IT groups to uphold and exceed service level agreements
Own and manage IT Capex and Opex budgets, ensuring cost-effective solutions through strategic procurement and vendor management
Forecast spending, track expenditures, and optimize resources while ensuring adherence to financial guidelines
Lead multiple, large-scale digital transformation projects, including ERP/financial systems, mobile and web solutions, and other productivity enhancements
Understand and articulate the business rationale for both Finance and Non-Finance applications, ensuring IT solutions align with agency and operational needs
Collaborate with respective IT teams to gather requirements, track progress, and maintain transparent communication with regional leadership
Develop comprehensive project roadmaps, set clear goals, and manage escalations effectively by leveraging higher management when needed
Liaise with external vendors for system changes, cost estimations, timeline adjustments, and contractual compliance
Act as a primary point of contact for escalations and collaborate with internal and external stakeholders to resolve critical issues
Ensure all IT systems and practices meet compliance standards, support audit remediation, and maintain robust security protocols
Continuously review and improve IT operational procedures to align with global directives and emerging best practices
Act as a role model in upholding confidentiality, integrity, and professionalism in all IT initiatives
要求:
Minimum of 15 years of IT experience, with a proven track record in leadership roles across both operational IT and application delivery within multinational or IT Shared Services organizations
Extensive experience in managing digital transformation initiatives, complex implementations, and cross-functional project teams under tight business constraints
Strong technical knowledge across IT infrastructure, networks, databases, system integration, and various enterprise applications (including ERP and financial systems)
Strong understanding of SDLC, IT service management, and project management methodologies with proven success in program and project delivery
Education in relevant IT disciplines
Strategic thinker with a hands-on approach and strong operational acumen
Proven leadership skills with the ability to mentor and motivate diverse teams
Highly organized, detail-oriented, and adept at managing multiple priorities in a fast-paced environment
Proactive and resilient with a continuous improvement mindset
Excellent communication skills – particularly oral communication
Fluent in Mandarin Chinese and English, Cantonese favorable
