Danh sách này chỉ bao gồm những quốc gia mà đã đăng các cơ hội việc làm bằng ngôn ngữ được chọn (ví dụ, trong phiên bản tiếng Pháp chỉ hiển thị các cơ hội việc làm được viết bằng tiếng Pháp, còn trong phiên bản tiếng Anh chỉ hiển thị các cơ hội bằng tiếng Anh).
We are looking for a highly motivated and commercially driven Senior Customer Success Executive to accelerate ConnectPOS’s business growth while building long-term customer relationships. This role combines business development, strategic account management, customer success, and revenue ownership. You will be responsible for acquiring new customers, growing existing accounts, driving renewals, and identifying expansion opportunities while acting as a trusted advisor to merchants. This position is also part of our leadership pipeline. High-performing candidates will have the opportunity to mentor junior team members and progress into a Customer Success Team Lead role, taking ownership of team development and sales performance.
Trách nhiệm công việc
Drive new business opportunities through inbound leads, outbound prospecting, referrals, and partner channels
Conduct solution discovery sessions, product demonstrations, and commercial negotiations
Own the full sales cycle from qualification to contract closure
Build and maintain a healthy sales pipeline with accurate forecasting
Consistently achieve monthly and quarterly sales targets
Manage strategic customer accounts and build trusted relationships with key stakeholders
Proactively understand customers’ business objectives and recommend solutions that maximize business value
Conduct regular business reviews and identify opportunities for account growth
Lead contract renewal discussions and execute retention strategies
Identify and drive upsell, cross-sell, and expansion opportunities
Work closely with Product, Technical Support, and Partnership teams to resolve customer issues and continuously improve the customer experience
Coach and mentor Customer Success Executives on sales skills, account management, and customer engagement best practices
Share knowledge and contribute to improving sales playbooks, customer success processes, and internal enablement materials
Support the development of a high-performing Customer Success team through coaching and knowledge sharing
Lead by example by consistently delivering individual sales results while helping the team achieve collective revenue goals
Demonstrate leadership capability and readiness to take ownership of team performance as the organization grows
Yêu cầu
3+ years of experience in B2C Sales, Customer Success, Account Management, Business Development, or SaaS-related roles
Proven track record of consistently achieving sales targets and growing customer accounts
Strong consultative selling, negotiation, and stakeholder management skills
Ability to manage strategic customer relationships while balancing commercial objectives and customer success
Experience coaching, mentoring, or leading teammates is a strong advantage
Strong ownership, communication, and cross-functional collaboration skills
Experience in SaaS, Ecommerce, Retail Technology, POS, Payments, or related industries is highly preferred
Professional English communication skills (written and spoken)
Ưu tiên
Experience coaching, mentoring, or leading teammates
Experience in SaaS, Ecommerce, Retail Technology, POS, Payments, or related industries
Chúng tôi cung cấp
Competitive salary plus attractive performance-based commission
Uncapped earning potential based on individual and team performance
Opportunity to work with global ecommerce and retail businesses
Clear career progression to Customer Success Team Lead
Leadership development through coaching and people management opportunities
Dynamic, collaborative, and international working environment
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