Cross-Border Ecommerce Consultant

Position description: 1. Export Service Consultation & Support (50%): Advise and support customers on issues regarding import and export procedures and compliance. Provide expert consultation and promote the company’s export-related service packages to existing and potential customers. Collaborate with internal teams to ensure export service delivery aligns with customer needs and company policies. Prepare and deliver reports on export service activities and customer feedback to Service & Operation Manager and other key stakeholders. Consult and support other internal teams on logistics-related issues to ensure smooth cross-department operations. 2. E-commerce Account & Operation Management (50%): Manage and optimize the performance of customers/accounts on the E-commerce platform, including maintenance, daily operation, and performance tracking. Understand the business models and products of assigned accounts to ensure smooth and effective account operations. Monitor inbound customer inquiries related to accounts, ensure timely and accurate responses to maintain high service standards. Coordinate closely with higher management to develop and implement operational strategies. Track and analyze internal and external KPIs related to account performance and operation efficiency. 3. Reporting and Other Responsibilities Report regularly to the Service & Operation Manager, Board of Directors, and other relevant stakeholders. Perform additional tasks or projects assigned by the Manager to support business growth and department goals.