Цей список містить лише ті країни, для яких опубліковано вакансії на обраній мові (наприклад, у французькій версії показуються лише вакансії французькою, а в англійській – лише англійською).
SKELAR is a venture builder that builds international product IT companies according to the rules of the venture investment world. Together with our co-founders, we gather strong teams to launch tech businesses and win in global markets. We are currently looking for specialists for one of our businesses in the PetCare niche. We are looking for a Customer Support Representative who will become an important part of our team and will be responsible for creating the best customer experience.
Обов’язки:
Responding to customer inquiries via email, phone calls and chats
Resolving customer problems with professionalism and friendliness
Collecting customer feedback to improve our products and services
Attention to detail when collecting information to escalate complex requests to relevant teams (technical support, billing, product department)
Consulting customers about the capabilities of our product to help them achieve the best results
Вимоги:
Upper Intermediate English (B2+), spoken and written
Deep understanding of customer needs and desire to help them achieve their goals
Strong empathy and ability to communicate effectively with customers
Flexibility to work in shift schedules (including night shifts - up to 8 nights per month)
Буде перевагою:
Experience in customer support, sales or customer retention, or simply in customer service
Knowledge and experience with CRM systems (Zendesk, Freshdesk or others)
Ability to adapt to constructive feedback and ability to provide such feedback
Ми пропонуємо:
Development and growth: compensation for external courses, access to internal training programs and library, English language courses
Caring for your health: paid sick leave, 18 days of vacation per year, health insurance after probation
Competitive salary: possibility of salary review
Company benefits: free access to our products
Flexible work schedule: possibility to work in different shifts
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