Billing Support Team Lead Роботи

Billing Support Team Lead

SKELAR

Локація:
Ukraine

Категорія:
ІТ - Адміністрування

Тип контракту:
Не вказано

Зарплата:

Не вказано

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Опис роботи:

SKELAR is a venture builder that builds international product IT companies according to the rules of the venture investment world. TENTENS Tech is a partner IT company of SKELAR. We develop social discovery platforms for over 20 million users worldwide. The TENTENS Tech team today is 250+ people. We are looking for a Billing Support Team Lead to raise the bar of results together.

Обов’язки:

End-to-End Ownership of Billing Quality: ensure correctness of decisions in working with refunds, chargebacks, fraud cases and risks
monitor compliance with processes and standards
build a system that maintains high quality even with increased workload and product changes
Quality Improvement & Process Insight: search for systemic problems and root causes
conduct training and workshops to improve billing ops expertise
update and improve criteria, guides and flows
initiatives for optimization and preventive actions
Automation Logic & Hands-on Optimization: work with the logic of autoreplies, triggers, macros, auto-sort conditions
analyze processes before and after automation
AI Exploration & Practical Use Cases: research and implementation of AI solutions in billing and QC processes
analyze where AI can reduce manual workload, test hypotheses and practical use cases
Technical Roadmap Contribution: actively participate in the formation of the technical roadmap
describe technical requests to external teams, interact with analysts and developers
Cross-Team Collaboration: regularly work with requests from various stakeholders: operations, product, tech, risk, finance.

Вимоги:

Basic Knowledge of Billing & Payments: understanding of online payments, payment flows, refunds, chargebacks, disputes, fraud cases, SLA and risks
People management: at least 2 years of people management experience, ability to set expectations, give regular feedback, conduct 1-1 meetings, develop expertise, work with performance and complex cases
System Thinking & Result-Oriented Approach: ability to identify inefficient processes, recurring errors and root causes, propose process or technical changes
Autonomy & Ownership: high level of responsibility and ability to independently move tasks from problem identification to solution proposal and result control
Comfortable in a Dynamic Environment: ability to prioritize, adapt quickly and maintain focus on quality under deadline pressure
English Proficiency (B1+): practical English at B1 level and above (speaking & writing)
Cross-Functional Collaboration: ability to build interaction with stakeholders at the intersection of product, compliance, support and tech.

Буде перевагою:

Previous experience in billing or payments
Confident use of Zendesk, Notion, Google sheets and Tableau
Experience using AI tools (ChatGPT, NotebookLM, Zapier) to optimize business processes.

Ми пропонуємо:

Medical insurance
Trainings, courses, conference attendance
Internal clubs by professional areas: marketing, development, finance, recruitment
Community of founders who can share practical experience
8 teams of SKELAR Platform ensuring operational efficiency of businesses.

Додаткова інформація:

Вакансія опублікована:
20 лютого 2026 р.

Тип зайнятості:

Повна зайнятість

Тип роботи:

Віддалена робота

SKELAR - Всі вакансії

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Billing Support Team Lead

SKELAR

Локація:
Ukraine

Категорія:
ІТ - Адміністрування

Тип контракту:
Не вказано

Зарплата:

Опис роботи:

Обов’язки:

Вимоги:

Буде перевагою:

Додаткова інформація:

Вакансія опублікована:
20 лютого 2026 р.

Шукаєте більше можливостей? Знайдіть інші вакансії, які відповідають вашим навичкам та інтересам.

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Billing Support Team Lead

SKELAR

Локація:Ukraine

Категорія:ІТ - Адміністрування

Тип контракту:Не вказано

Зарплата:

Опис роботи:

Обов’язки:

Вимоги:

Буде перевагою:

Додаткова інформація:

Вакансія опублікована:20 лютого 2026 р.

Шукаєте більше можливостей? Знайдіть інші вакансії, які відповідають вашим навичкам та інтересам.

Схожі вакансії для Billing Support Team Lead

Lagerhelfer

BI Analyst

Junior Motion Designer

Senior Creative Marketing Producer

Creative Marketing Manager

User Acquisition Manager

Marketing Copywriter

Talent Acquisition Team Lead

Локація:
Ukraine

Категорія:
ІТ - Адміністрування

Тип контракту:
Не вказано

Вакансія опублікована:
20 лютого 2026 р.