Billing Operations Specialist

• Communicate with English-speaking clients via calls, chats, and tickets regarding payment issues
• Resolve complex queries escalated from first-line support
• Work preventively with fraud (fraud) on the platform
• Monitor the payment infrastructure in real time, detect anomalous errors, drops in payment processing, etc.
• Develop professional skills through training and lectures for further career growth

• Upper Intermediate / Advanced English (B1+), both spoken and written
• Willingness to work night shifts (19:00-3:00)
• Experience working with customers via phone, email, chats, and/or live
• Experience working with online payments
• Basic understanding of how the online payments sector works
• Experience with fraud and chargebacks is a plus
• Initiative and organization
• Analytical and investigative mindset
• Desire to learn and develop in IT

Experience with fraud and chargebacks

• Salary review immediately after probation and every six months thereafter
• Monthly performance bonuses
• Corporate doctor
• Health insurance
• Sick leave
• 18 days of paid vacation per year
• Remote work by default
• Networking and expertise exchange with colleagues from other teams and projects within the holding
• Support for professional growth within the payment team and IT businesses of the venture builder