Tech support agent

• Handle user-specific cases via phone, email, and web forms
• Be Nordic Infucare's spearhead for technical support
• Be responsible for the entire complaint flow
• Constantly review and optimize/efficientize work processes.

• Fluent in Finnish (speaking and writing)
• Good technical understanding
• Good knowledge of the Office package
• Curious to learn about Nordic Infucare's products
• Good communication skills in Swedish, Finnish & English (oral and written)
• Empathetic, service-minded, and communicative
• Solution-oriented
• Ability to prioritize in acute situations
• Thorough and appreciates the importance of details
• Sense of responsibility
• Thrives working in a structured and independent way
• Enjoys working in a team.

Possibility of direct employment at Nordic Infucare after the assignment.