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Team Leader Customer Experience

https://www.ikea.com Logo

IKEA

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Plats:
Sweden, Örebro

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Kategori:
Kundtjänst

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Kontrakttyp:
Anställningsavtal

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Jobbbeskrivning:

IKEA Örebro is looking for a Team Leader for their Customer Experience (CX) department. The role involves leading and developing both people and business, aligning with IKEA's values and vision. The position requires a positive, enthusiastic, and solution-oriented individual with leadership experience and the ability to communicate in Swedish. Responsibilities include managing a team, planning daily operations, and contributing to strategic goals. The job is full-time with flexible hours and includes benefits such as employee discounts and wellness allowances.

Jobbansvar:

  • Lead, coach, and develop approximately 8 employees
  • Conduct development talks, training, time reporting, and rehabilitation processes
  • Plan and prioritize daily operations
  • Work towards achieving departmental goals
  • Participate in long-term strategic planning
  • Improve and simplify work methods and routines
  • Strengthen IKEA's position as Sweden's leading home furnishing company
  • Contribute to making IKEA a great workplace

Krav:

  • Previous leadership experience
  • Ability to communicate in Swedish (spoken and written)
  • Self-awareness
  • Positive and enthusiastic personality
  • Solution-oriented
  • Flexible
  • Ability to inspire and engage employees
  • Ability to make decisions
  • Good communication skills
Vad vi erbjuder:
  • Employee discount
  • Wellness allowance
  • Health account
  • Bonus program

Ytterligare information:

Jobb publicerat:
29 juli 2025

Utgångsdatum:
18 augusti 2025

Anställningstyp:
Heltid
Arbetstyp:
Arbete på plats
Dela jobb-länk:
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