Driftledare customer experience

• Operationally responsible for all departments within Customer Experience function
• Staffing stations together with colleagues
• Ensure colleagues have right conditions to give customers excellent shopping experience
• Help where needed
• Coach colleagues
• Assist in customer matters
• Technical support and corrections
• Responsible for daily staffing
• Distribute resources
• Ensure good rotation
• Work with children in playroom "Småland"

• Passionate customer focus
• Love for customer meetings
• Leadership development interest
• Motivation to develop and motivate others
• Cares about customers and colleagues
• Focus on business and growth
• Willingness to perform best
• Brings own initiatives
• Takes and gives responsibility
• Dares to try new paths
• Good self-awareness
• Leads and drives through IKEA's values
• Open, direct and honest approach
• Believes goals are reached by developing others
• Delegates and distributes tasks
• Develops group in line with function goals
• Leads by good example
• Believes in community and enthusiasm
• Loves simplicity
• Sees challenge in simplifying and streamlining daily
• Basic computer skills
• Experience with Office package
• Swedish and English proficiency in speech and writing
• Additional languages advantageous

Speaks more languages than Swedish and English