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Apoio técnico - alemão (m/f/x) | technical support assistant - german (m/f/x). Porto ou Lisboa | Porto or Lisbon. Permanent. Customer service & call center. Are you looking for a new challenge in the telecommunications sector? If you are fluent in German and passionate about technology and communication, join our dynamic team and help us deliver an excellent customer experience.
Responsabilidades
Provide specialized and personalized technical support to customers, ensuring effective and timely problem resolution
Identify, diagnose, and solve technical issues related to telecommunications services
Manage customer relationships, ensuring maximum satisfaction
Integrate a culture of continuous improvement and participate in innovative training programs
Requisitos
Native or Advanced Fluency in German (Mandatory)
Interest and/or previous experience in fiber optics, networks, and technical troubleshooting (valued)
Strong affinity for technology, with good IT and systems knowledge
Excellent communication skills and customer orientation
Previous experience in call center
Availability to work rotating shifts
Desejável
Interest and/or previous experience in fiber optics, networks, and technical troubleshooting (valued)
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